CVS — Local services in Worcester

Unless you come in the middle of the night, it takes far longer to fill prescriptions that (most) other pharmacies - upwards of 45 minutes.

Their phone hold time is absolutely obscene, I’ve managed to get through maybe 1 out of 10 times.

I’ve never had any issue with the staff being unhelpful or unprofessional once I do get a hold of someone, though they tend to be fairly inefficient if your insurance company needs additional pharmacy-authorization/contact. I’ve had to be super-specific with instructions (on what should be their job), and they’ve argued reality - as in claimed it’s my doctor’s office that needs to authorize when the doctor’s office has (in my presence nonetheless), and both the doctor’s office and I, separately, re-confirmed with the insurance company that it’s the pharmacy that was holding up the process. Finally, upon my doctor’s recommendation, I transferred the prescription out of CVS to Walgreen’s where they had it filled and ready (insurance authorization calls and all) and hour after I called them with the transfer request.

The Park Ave (or any, really) CVS IS just not worth the aggravation especially with Walgreen’s practically across the street - where the prescription-fill-time is the standard 15 minutes or less and phone calls are answered within a reasonable amount of time (and the automated system helpfully informs you how many callers are ahead of you at any given time), and they resolve any delaying-issue promptly.

And, the uncharacteristic-to-the-industry excessively lengthy prescription-fill-time is not unique to this particular CVS, it’s ubiquitous of the entirety of the CVS pharmacy chain. Which makes no sense since all other pharmacies fill within 15 minutes (barring very unusual, rare circumstances), even during so-called busy times.

At least it’s not the only 24-hour pharmacy on Park Ave, so there really is absolutely no reason for...

The epitome of pharmacy’s! Worst pharmacy experience. Was waiting my turn in the drive thru. Looked like something had happened to my prescription and the pharmacist was doing some corrections internally. I waited in my car for about 25 mins for prescription, mind you I had no idea what was the hold up. Finally got my prescription and asked for clarification on my prescription since they gave me one months worth, I have been on this prescription for years and have always received 3 months worth. She takes a look at my prescription and says your insurance only allows one month. Fine, annoyed at this point and was ready to call my insurance to see what was happening. I asked for my prescription back and she said she couldn’t give me the months worth of supply. I was livid at this point and there were 4 cars staked up behind me. They told me to go back in line having already waited on them. Some guy behind me tells me to go inside. Seriously this is after having gone the day before and not being able to pick up my prescription. Attempt 2 waiting 45 mins first time, 25 mins second and guess what STILL NO...

I live in the area and am a usual costumer in this CVS store. I stop by almost three times a week or so. Today, I went to buy some products and my 6-year old daughter had the urgency to go to the bathroom. I asked to the cashier and she said that costumers can’t use the bathrooms after 6 pm. I told her that it was an emergency, you know, it is a 6-year old and sometimes children can’t wait…She said that I should try with the pharmacy people. I went to the pharmacy running and praying that my daughter could hold it. I found the pharmacist, a black-haired young woman, and asked her to please use the bathroom. She replied with an insensitive tone that they don’t have public restrooms at CVS. She didn’t even look at me when replying. She was rude and ignored me overtly. I’m completely disappointed at the staff in this location and their lack of empathy with...