Windsor — Local services in Worth Township

I want to say I’m truly shocked how they don’t have good customer service. I shop frequent with this brand and especially in this location because it’s closer to my house. I made an online order on September 16 and it arrived on September 23. I changed my mind I needed for an even that got canceled so I didn’t bothered trying it on. I decided to return it next day. This sales associate (Aptos is her last name) with an attitude told me that it was worn when first of all the tags were still attached and didn’t bother trying it on.She did not showed me where it was damaged and I didn’t want to cause a commotion at the store so I just told her okay. She told me that it was a one time occasion she will do an online return. I still bought two items (top and skirt)that I needed for another occasion on the same day I returned the online order. I tried on the item at store and went I home I realize I had a similar skirt so I wanted to return it. My boyfriend did me the favor to do the return for me. The same sales associate assisted him with attitude and deny the return saying I wore it and there’s damages. He even asked her to show him where’s the damage but there was no damage. The tag was still attached. She kept arguing I worn it. But realistic if I wore it you would see the tag stained or wrinkled. Not only that, before I bought why didn’t she checked if there was damages and sold it to me like that. I have been in this location before and they have items out in the floor that are actually damaged. For crying out loud I work in retail! In the end he went to another location and they gladly did the return. I know how return policies work and I would never return an item that I wore or damaged. Tags were still attached. Honestly this is the first time this happened and would say this is the rudest store. Sounds like they shouldn’t be in the business of customer service when they’re are always...

Probably received the worst customer service EVER. I had a few questions to the girl in the fitting room and she would just ignore me. I let it go because to be honest sometimes you just don’t feel like talking. I put my clothes down bc I was trying to find a shirt my size and it was right next to me, the lady came and took it without even telling me “you can’t do that” she told me that AFTER I told her those are mine and she said yeah you’re not allowed to do that. Had she told me before i would’ve been apologetic and picked it up. I honestly had no idea you couldn’t do that. I only put it down on the shelf for about 2 mins or less. Just needed to find a specific shirt my size. It was not busy at all for them to be annoyed. I work in customer service I KNOW how customers can be. I was shopping for my trip in a few days and this is where I basically get my whole wardrobe. I ended up just leaving after I told her it was fine, I didn’t need her to take it up front because her approach was rude. There are ways to communicate to people and hers was not it. I understand certain rules each store has to prevent shoplifting, Ive worked in retail, but she didn’t even say a word before going and snatching my clothes that most I had already tried on and some I needed to try on. Mind you I was right next to the registers and there was about 4-5 other people in the store . Maybe some...

I visited this place in the past and didn’t think the employees were very nice so I stayed away for a long time. What brought me back was my daughter looking for a prom dress. So of course we go to the fitting room. The young lady working in the area was not nice at all. I thought she was very rude (See photo for the employee). So my daughter needed help so I went to her room and I was looking at her dress and she was looking in the mirror in the hallway of the dressing room which is why it is there and she told me I had to leave or stay in the fitting room; well that’s a problem considering the fitting room is not quite big enough for two people. She told me I had to wait outside the ropes. So I left. I understand rules. BUT rules should apply to all people in the fitting room NOT just me. There was a group of people looking at a customer’s dress as she showed them off and NOTHING was said to them. I also noticed as time went by, I was the only one she said to leave. She also had another employee bring a sign (see photo) just for me, I guess. Again, rules should be for everyone not just one person. I felt disrespected and I will not return to this store. You should not disrespect people. It makes me sad that people can’t be nice and treat people with respect. I will not recommend this store at Chicago Ridge to anyone and I will be sure to tell everyone how I was...