Victory Tire & Auto—Wyoming — Local services in Wyoming

I ended up on the side of the road with an unknown Prius problem (I drive a 2010 that’s always reliable but occasionally obstinate) an hour from my home on a Friday afternoon at 4:30pm just as shops are closing.

A moment that could have been really scary and frustrating was settled and soothed by both AAA and the tow driver who helped me out, and by being matched up with Chris and the team over at Victory.

They called me even before the tow came, they assured me they would be open til at least 6, and they checked back in a little while later to see if they could start thinking through the problem before the car was even in their lot. That helped me not freak out and by the time I got to them I was able to chat through what had happened before The Sound my car made.

Chris was super super kind and made being at a car shop (and not knowing what would happen to my trusted ride and still having to figure out getting home) kinda fun. He hooked me up with a loaner car, which absolutely saved my weekend from having to call out of shifts, and my lil Prius was safe and sound in Wyoming over the weekend.

They called me first thing Monday, were very transparent about what they found (different than the speculations Friday) and were honest and clear. They fixed the problem, got me an oil change, and found another issue with a vent (that solved a year-old car mystery I had been curious about with my usual mechanic). At every step they clearly communicated, obviously valued safety and professionalism, had a very clean shop, and were pleasant people to engage with.

Absolutely would go again. It makes me feel a lot more confident driving out of my usual zone when I know there’s kind mechanics ready to support with compassion, humor,...

Wow! Top notch service in every way! When you have car trouble, it can be stressful to say the least. We called in the morning to see if we could bring our car in for diagnosis and service. We were pleasantly told to bring it right in. They were so kind and willing to look at the car right away. They even had a loaner car avail. that day! (One other shop we called in the area was rude and couldn't see our car for a week or more) Victory diagnosed our problem immediately and called with the news! As it turned out, we then needed to see if the issue was covered under warranty. While we waited for the warranty company to figure out if they would cover the issue, Brian and his team patiently and pleasantly kept our car on the lift. (At least 5 business days if not more) All the while they were accomodating and kept us posted. Once the warranty company agreed to cover the issue, Victory was right on it and had our car ready in record time. We are so grateful for pleasant service, the honest service, and the accomodating service that Brian and his team provided. We will be...

This shop exceeded my expectations! I called around 3:30pm on a Wednesday. The representative on the phone was very polite, considerate, and personable. He encouraged that I bring the vehicle in so they could do a general inspection to see if I truly had loose ball joints like I had been told at a shop a few days earlier. I brought the vehicle in and they were very prompt in looking at it. After the inspection I was informed that my ball joints weren't loose at all; I simply needed an alignment. I was also on a time crunch and they were very accommodating about that, getting my alignment done in the time frame I gave them. I am so thankful for these hard working, honest, and accommodating workers at this shop. They took a quoted $800+ estimate from a local tire shop I used to go to and resolved the issue for a little less than $150. THANK YOU, VICTORY! I will continue to be a customer of yours for...