Alarm New England Cape Cod — Local services in Yarmouth

After extensive research, I had an alarm system installed by Alarm New England yesterday. If I could give them 10 stars I would. The employees I came in contact with were each terrific. The first person was Liam in sales. He spent so much time going over everything with me without any pressure but making me feel like he truly cared about having a happy customer not just a sale. Next was Bob, a senior technician, with the company who has been doing installations for over 20 years. He was punctual and went over where each piece of equipment was going to be placed. He was as fussy as I was to locate things so they were not as noticeable. I really appreciate that Bob is their own employee not a subcontractor. Today, Connie called me to go over the alarm app, the cameras and full instructions on the system. She spent so much time with me practicing and assuring me to contact her with any future questions. Alarm New England is unlike most companies today. I feel like they actually care about their customers. What drew me to Alarm New England in the first place was their excellent reviews and that it is a family owned company. I know when I need something, they are there for me and care about protecting my home and family. I am so happy with the decision I made to have Alarm New England as my...

Alarm New England refuses to service my home alarm system, despite the fact that the system was installed by Associated Alarm, a company they recently acquired. In short, they won’t service a system they installed unless you pay them monthly monitoring fees. Their supervisor has not returned my calls.

Update 8/14: owner responded saying they cant give me the installer codes to access my system (she claims they don’t have the information because the system was installed long ago). Her suggestion was to find someone to install “new control panels and troubleshoot from there”. It seems the only thing that interests this vendor is collecting monthly monitoring fees. If you cancel with this company it would seem that the only alternative is to install a new system with another vendor.

This industry/supplier will go away and be replaced with new wireless technology that seems to provide comparable product at lower prices and is significantly more user friendly. Good luck to these guys but I wouldn’t go anywhere near them if you want an...

It’s our first time calling this company for service since they bought out Associate Alarms and we’re not happy with them so far. We had to have service done on the system and we requested Dave, the technician who’s worked on it for years via the former company but instead we get a technician who’s not familiar with our system (not the tech’s fault) therefore doesn’t have the parts that’s needed to complete the whole work order. So now we had to reschedule another appointment to have Dave come out to finish the job. This could’ve all been avoided had they’ve done what we asked and had Dave come out the first time around. We’re just so annoyed with customer service these days because we have to shuffle our schedules around to fit these appointments in. When that day comes you’re thinking, yay that’s one thing off the to do list and then it doesn’t happen and you have to reshuffle your schedule all...