Coastal Hardware Inc. — Local services in Yarmouth

The owners/managers are just rude. I've had several bad experiences in the past that should have taught me a lesson, but today was the last straw. We brought a gallon of Ace-brand paint back to them that had gotten very lumpy, and the owner (shortish bald guy who's always by the front door) refused to put it in the paint shaker because there was some paint on the outside of the can. Fair enough. He told us to go home and stir it, but when we explained we had tried to do that for more than 30 minutes, first by hand and later with an electric mixer, he just said "I don't know what else to tell you." No "sorry", no "let me see if I can find an empty/clean can that we can use". He told us that it was our fault and that it probably froze (despite it always being inside our house) and he was incredibly rude the whole time.

As I said, this isn't the first time they've been jerks. I've had a couple problems before when I rented power equipment that either broke down during use or didn't live up to my modest expectations. The other owner/manager (taller guy with dark wavy hair) was rude then too.

In contrast, the guys up at Freeport Hardware were great - said their paint comes with a 100% guarantee. The guys down at Goff's on Main St are also always very polite and helpful. I'll be taking my business to those two places...

I called this morning an asked they put an item on hold for me even offered to pay for it they told me not to worry about it. I get there an the kids running the counter knew what I was talking about it being the only one in any store anywhere but could not find it. They realized their manager Joe sold it to someone else even though he was told I would be there at a certain time, has my name on it, an on hold for me to pick up later. The manager still sold it. If my child wasn't promised this certain item from me securing it I wouldn't have promised him. I teach my son your word means everything. Now I have to tell him I broke a promise because the manager of the store doesn't keep his promises. Joe you very unprofessional. At least give me a courtesy call to let me know you sold the item so I don't drive an hour out of my way for you not to keep your word. I have so much stuff to buy besides that item a few hundred dollars worth that I put it all back and when another customer over heard what had happened he felt so bad he was trying to help me in anyway he could. He also put all his items back an is a regular at your store but not anymore. Others that I called around too just incase I had missed it at another place that wasn't sold out all said let me guess was his...

I called to check the stock of an item that I had seen posted to their Facebook page. It was LITERALLY the last one in the COUNTRY I’d been able to find that hadn’t been purchased with the intent of price gauging. (when I tell you I’d searched high and low, checked every website imaginable and called over 100 different businesses, it is not an over exaggeration) I called the store and spoke to Herb who pulled the item off the floor for me. After speaking to Mike and emailing with Bill regarding shipping destination and arrangements, I was able to pay for the item over the phone and have it shipped out of state to my home. When I say fantastic customer service, that is an understatement. All of these gentlemen were incredibly kind, the transaction was smooth as can be, and my item shipped out same day, with a tracking number, (Wednesday) and will arrive tomorrow (I live in Ohio). I cannot thank these guys enough for going above and beyond for their consumers! I’d recommend them 10 times over and intend to do more business with them in the future! Great experience, I’m rambling, but just can’t say enough!...