Estabrook's — Local services in Yarmouth

Absolutely horrible. I ordered a bouquet with irises and tulips called tulip song for my mom’s birthday and they delivered a rose bouquet with something looking like holly berries even though it’s nearly dentistry and not Christmas. When I called they told me that they wouldn’t redeliver or refund because Teleflora approved their swap, even though I did not. What makes it even worse is that estabrooks called me directly the day before to confirm everything and they still did something completely different and were unwilling to assist in any way. The girl Jessica on the phone was also incredibly rude and short even though it was not in any way my mistake. Nobody seems to think it is crazy to deliver roses for a bouquet called Tulip Song. It honestly wouldn’t be that bad if they just redid the bouquet, but as Jessica said, “their hands are tied”. Shockingly horrible service from a place I have attended since I was...

Yes, they have a gorgeous, huge selection of plants for our gardening dreams (for which they charge the highest of prices). My recent trips there have been a little frustrating in that even their staff members can't locate plants I'm trying to find that the website says they have in stock. Last week, two of the staff spent over ten minutes helping me look for a shrub I wanted. And that leads me to the next issue - they don't keep families of plants together. For example, the varieties of Buddleia and Wigela that I was looking at are located in several different areas, so comparing the varieties is not as easy as it should be. Lastly, I imagine knowledgable staff is probably difficult to come by these days, but the two people I asked for some basic advice on a couple of things really didn't know - I had little confidence in their answers. Yes, I will go again, but only when...

I never leave reviews but am very bothered by an interaction I had with an employee at Estabrook's yesterday. I bought 3 'Firefly Peach Sky' Yarrow there in late May. They are now in bloom and only one of them is the correct color. Two of them are red. I suggested to the man that they were mislabeled. He said it was probably my soil or how I fertilized them but they are all in a clump together and were planted with the same ammendments. He then told me that by next summer the colors would change and all be the same. I really wanted this color and they are hard to find so I bought two more because they were in bloom and I could be sure of color. I would say at best he was arrogant and slightly condescending - not customer friendly at all. I will not be going back. And yes - their prices are through the roof but...