Lids — Local services in Yuba City

Our company has used lids in the Yuba City mall for the last five years or more to do company hats. When I called to order more hats. This time I was greeted by the store manager, when I asked her to make up some hats for our company as usual her response was, do you have to come pay for them first before we make up any hats I told her that was the first time I had ever had to do that, and that I run a business and it’s inconvenient for me to have to do that and then come back her attitude was more dismissive. Then I would’ve expected from a Professional store manager and irritated that I asked to have them done over the phone rather than in person or I don’t make reviews especially bad ones unless I think the owner of the business or the corporation needs to know your manager turned me away from using lids in the future so since we do every 3 to 6 months, a new round of apparel and hats. This means over the life of the account. her attitude and dismissiveness cost the company tens if not hundreds of...

I was really looking forward to picking up a new hat from Lids, but my experience was honestly frustrating from start to finish. The store was disorganized, and it took forever to find anything in my size. When I asked an employee for help, they seemed more interested in chatting with coworkers than actually assisting me. When I asked to speak to the manager the girl was completely rude and told me she was the manager & when I asked her for her name she refused to give it to me.

I also paid extra for custom embroidery, and it was completely off-center. When I brought it up, the employee just shrugged and said, “That’s how it came out.” No offer to fix it or refund me. For the prices they charge, you’d expect better quality and customer service. Definitely won’t be coming back anytime soon & will be...

I went in to buy my brother a San Francisco Giants hat. I asked the girl working there Which ones are the old school hats she looked at me with a blank stair and said Everything we have is what you see. I said yes but I'm looking for something old school and she just repeated What we have is what You see. Come on now.. If you don't know anything about the products you're selling you probably shouldn't work there. I picked out a hat that I thought my brother would like , paid for it and she asked me if I wanted a receipt I said yes and she Groaned and said well let me see if I can get one and it took 5 minutes. That's freaking ridiculous! Won't be going back here. I don't like shopping online I prefer to support local stores but if this is what I can expect I guess I need...