Zanesville Royal Cigar and Tobacco — Local services in Zanesville

My husband bought something here and once he returned home noticed it was defective. He immediately went back to this place and they refused to exchange or refund him although he was literally JUST there 15 minutes before and the item was still it it’s original packaging. The worker called his boss and the boss refused to exchange it and it was because the worker said he would have noticed if the item was defective because he put them on the shelf himself. As soon as my husband got home and told me about this, I stopped in myself to see if I could find any more broken items waiting to be sold and I saw at least ONE cracked item in my quick 10 minute perusal. There were also glass items with heavy sticky tape residue all over them waiting to be sold. The worker was also on a personal phone call most of the time while I was in there which is always a huge pet peeve of mine while I am shopping as well. There is a time and a place for personal calls and it’s not when you have a customer. Don’t come here unless you want to be sold broken items and then get no help because they only care about getting your money. Way better other shops locally that care about your...

I recently purchased a rechargeable vape from this place. They sold me a nice Voopoo Drag vape and I love it, well I had an accident and needed a new tank because mine cracked. So I run back to the place where I purchased and of course they have no replacement tanks, How are you going to sell Vapes and then DON'T sell the supplies to run them? Horribly ran store and hopefully I never have to go back there and I advise...

I have been a customer for awhile now and I always open and try my vape there because if it doesn't work you can't bring it back no problem but my man stopped and bought me a vape but it's the wrong one however it has not been opened at all and they will not exchange it for me I find that ridiculous when the item is most definitely not opened nor used in anyway so with that I will take my...