I was meant to be receiving a make up meal for previous bad service and management at this location. I was ordering for myself and my parents and when I got there the staff didn’t know what the complimentary meal was and I was left standing there for 5 minutes before someone came up to me and asked me to order everything but the complimentary meal. I did so and then the staff member left me there. I stood waiting another 5 minutes for someone to give me my complimentary meal and finally ordered it. I waited 2 more minutes for my first 2 meals and another 5 for my meal. This is absolutely ridiculous service and things go wrong every time I go to this location. I go here as it is the closest one but I don’t plan on returning to this location again and I highly recommend...
Read moreAmazing...I just want to say that I was blown away and really touched by 4 team members that served me on my last visit to Hungry Jacks Reynella. I was in the drive through and was feeling a little emotional. I thought I had pulled myself together by the time I got to the window, but obviously had not. There were 2 young attendants at the 1st window whose most genuine and Sincere concern for me really touched me, I then experienced the same sweet attention at the next window. They were so beautiful they actually completely took my breath away and turned my evening completely around. They were so beautiful and I will be forever grateful for their concern and kindness. Thank...
Read moreI have never had any problems at this store until this time. The store was noticeably dirty, spilt drinks on floor with signs over them instead of being cleaned up, flies everywhere and there was a smell. I put that aside because they looked busy.. I stood in front of a girl at the register, about 1 metre away from here for a few minutes without her even making eye contact with me. At this point I decided to leave. I called the store and asked to speak to a manager just to give him a bit of feedback mainly about just acknowledging your customers. He did not seem interested in what I had to say and couldn't get off the phone quick enough....
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