McDonald's Seaford — Restaurant in Adelaide

Disrespectful behaviour and denied service by staff on phones at 2am.

On Monday, 27/05/24, I visited Christies Beach McDonald’s at 2:25AM. The staff told me they were “having an update” without any clear explanation they repeated this till I assumed that meant no food. Frustrated, my son and I, who were tired from our trip back from Victoria, headed to Seaford McDonald’s.

At Seaford, we arrived at 2:35 we sat at the drive-thru speaker booth for 10 minutes till 2:45 , calling out with no response. I saw employees inside using their phones and one outside smoking. I finally used my horn to quickly blip it to get their attention. Thinking they must not have seen me, Immediately, a girl snaps, “Did you honk at me, mate?” that's really disrespectful!. Confused I apologized and explained our situation, she rudely said, “Well, looks like we’re having an update now,, you should have thought about being respectful if you wanted service and honking at me, I asked if she was joking with a bit of a tired laugh and said we’re tired, please just knock it off I'm sorry, we just want to get home eat and sleep, the girl said well nextime you’ll have some respect wont you mate!, I asked how long will the update be? The girl said usually a few hours I surgest you go elsewhere. We headed back to Christies beach and they had finished updating apparently it only takes 20mins and we finally got food at 3:30am with an apology for the managers behaviour at Seaford explaining she has an firey “attitude”

This unprofessional and rude behavior was unacceptable. Very disappointed with the service at both Christies Beach and Seaford locations. We drove all night only yo spend an entire hour driving back and forth from mcdonalds locations seeking hot food and an end to out night! The irony of being ignored for 10mins while being accused of being disrespectful is not lost on me either....

My sister and I went in late around 10:40 pm (19/05/2025) after a long and exhausting day at work, hoping to grab some Maccas to lift our mood like it usually does. Unfortunately, what followed was such a disappointing experience that it honestly left us shocked.

We ordered through the self-service kiosk and paid by card, but for some reason, it came up with an error and asked us to try again. Admittedly, we didn’t double-check with the staff before placing the same order again. That was our mistake.

When I approached the counter to check, a girl and a boy told us both orders had come through. Fair enough. We kindly asked if we could cancel one of them, but the girl let out a loud sigh and pretty much rolled her eyes at us—as if we’d committed a serious crime. Her energy was so hostile, we were genuinely taken aback.

She asked if I wanted the refund in cash or card. I said cash, and she muttered something I couldn’t fully hear, then decided to refund it to the card anyway. She couldn’t even make eye contact—she seemed that annoyed with us. The rest of the interaction felt just as cold and rude.

To the girl at the counter: everyone has bad days, but you can still choose to be kind. And if kindness is too much to ask, maybe it’s best to take the day off rather than pass your mood onto someone else. You really soured what was supposed to be a comforting moment for us.

As for the food—the fries were stale, and after all that, we had no appetite to finish the rest of the meal.

Honestly, good job girl… stay miserable if that’s...

I visited McDonald’s Seaford recently and was served by a young man named Chad Weyer. I have to say, he absolutely exceeded my expectations for customer service. From the moment I walked in, Chad greeted me with a genuine smile and a friendly tone that immediately made the experience feel more personal.

He took my order quickly and accurately, repeating it back to make sure everything was correct. When I had a couple of small customisations to my meal, he didn’t make it feel like a hassle at all — instead, he listened carefully and reassured me that it wouldn’t be a problem. That kind of attention to detail is rare in fast food and really stood out to me.

While I was waiting, I noticed Chad working hard to keep things moving smoothly behind the counter. He was polite to every customer, patient with questions, and handled a busy rush without losing his positive attitude. When my order was ready, he double-checked that everything was included and even wished me a good day as I left.

It’s small moments like these that make a difference. McDonald’s Seaford is lucky to have someone like Chad on the team — he shows real professionalism, a great work ethic, and a friendly approach that makes customers want to come back. I’ll definitely be returning, and I hope Chad is there to...