Don't waste your time or money here. Utterly useless restraunt. It's time I say something! In my experience with this store they have got 3 out of 4 of my last orders wrong. This time, the coffee is more discusting, un-drinkable, doesn't even resemble the taste of coffee, worse than usual.(full cup going in the bin) I would take it back to have it replaced but the one they replace it with wont taste any better. And they would look at me like I am just being fussy. The hash brown I got tasted like chemicals. Once when I ordered dinner for my family, my child wanted a cheese burger without pickles. 4 out of the 5 burgers we got were supposed to have pickles but all came with none. My burger was supposed to have bacon but ofcourse it didn't, and my sons chicken burger came with 2 tiny pieces of lettuce. (I wish I were exaggerating, but I am not)
The term "fast food" is now irrelevant as it always takes 10 minutes or more but the term "junk food" can stay because it is always junk. The problem is not just this store, but this is one of the worst stores. The teenagers that work there love a chat and have no clue what customer service is. I can no longer attend this Mcdonalds or any other for that matter. A waste of time and money for sub par food and service. To the owner of this Mcdonald's I would say, re-train your staff, seriously. Because before you know it everyone will have these experiences and no-one will come back. That can't be good for business. Update: I feel stupid for thinking they could improve after the update. Nope, just as useless as before. How could they make a person wait in the waiting bay for 10 minutes only to forget the banana bread completely. They didn't even make it. So I waited 10 minutes for simple breakfast burgers at a "fast food" resteraunt. Go in to ask where it is and they look at you like teenagers who had just woke up. Here is a tip Mcdonalds, try reading your screens to figure out what is in peoples orders, IT'S NOT HARD!
This just in, they learned how to partially toast a banana bread. I am not even sure how they would manage this? The uncoocked corner felt like it just came out of the fridge while the rest was well cooked. How...
Read moreThis used to be my go-to Macca's, but never again. I fondly remember the Friday night Macca's and coming here with friends, but now it's just horrible. NEVER GET A COKE FROM HERE, THEY ONLY PUT ENOUGH SYRUP IN TO COLOUR THE SODA WATER AND IT HAS ZERO COKE FLAVOUR. The attached image is supposed to be a CHOCOLATE shake, and it only has the slightest hint of chocolate flavour. We also got a strawberry shake, that while it looks pink also has barely any flavour to it!!
Do not listen to anyone saying that the night service is good, because it's atrocious. I sometimes work late nights and pick up Macca's on my way home at 3 am because nothing else is open. The staff always sound annoyed that they have to work, and it often takes 20+ minutes WHEN I'M THE ONLY ONE THERE!! They know they can get away with this because they're one of, if not, the only option open at that time for people working late.
The chips barely have any salt (unless you ask for extra salt) and are always cold. The burger build quality is atrocious and there's either always too much sauce overpowering everything or not enough at all. The patties are both over and undercooked at the same time and are WAY too greasy. There was even a hair in the burger!! I hate to imagine what their hygiene in the...
Read moreI am working as an Uber eats delivery driver and as I live in Ridgheaven mostly I receive orders from this store. I went to pick up a delivery at 2.30 am on 2nd June. When I reached there I tried to showed my order number to the customer service attendant whos name was Jake I guess (people use to call him Jake). without looking at my order number he said we are too busy!! After 45 mins of waiting I showed my order number to another person and he couldn't find the order number and he had to call Jake! Jake came, and I told him I have been waiting for this order since 45 minutes and you should have looked for my order in first place... He suddenly started shouting in front of everyone and telling me you could have cancelled your order and you could leave now and I am not here to argue with you blah blah blah... Jake had the same bad, unacceptable and unprofessional behavior with another Uber driver by making fun of his accent just because he didn't have Aussie accent!
I kindly request you to please consider my complaint and take the right action to stop such unprofessionalism and discriminations!!
This is not just a complaint but I would like people to read my comment and think for a second if such behavior is...
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