The Village Baker — Restaurant in Adelaide

On the 28th Jan 2018, we bought a discounted lasagna from the shop, knowing it was to be eaten on the day or frozen. We ate it that same evening and the cheese on the sauce had gone bad and we threw the item away. Today, I gave a feedback to one of the tenant of the shop, that on hot days, they needed to check their discounted items were still fit for selling. I was met with a standard answer that those items are meant to be eaten on the day or frozen, no apologies were offered, let alone any customer services (and I was not even asking for a discount or a refund: just letting them know that this is a serious matter that can lead to food poisoning and this can't be discounted on hot days). The tenant of the shop offered no added value by just reiterating the policy, no apologies or no solutions, which shows lack of seniority of the supervising staff and lack of taking the matter seriously. I have been a long time customer who cared enough to give feedbacks (good or less good equally) and I believe that feedbacks are important to prevent future issues. Unfortunately, it doesn't seem to concern staff who aren't shop owners.

I will be talking to Tracy next, the owner...

In fact I like the toasted sandwiches,pies and bread in this place,all staff are very friendly,I go with families and friends regularly. BUT what put me off is the BOSS LADY. They written on their menu broad that toasted sandwiches are $6.50, I always have them whenever I go there. Every time I was charged exactly what the written price EXCEPT when this BOSS LADY serves me, she always charge me at least a dollar more. When first served by her I was charge $8 instead of $6.50, and refund me a dollar after I confronted her. Today I went there with friend and was unlucky served by this Boss again. She charged $0.50 more to each of us. Again I asked her why we're overcharged, her response was "I am the Boss of this place", always more when toasted. I said their price written $6.50. We are regular customers and all other staff charge according to their menu. I told her she can't do that even she is the boss. she has shocking manners towards me more than once. May be she doesn't like Asian. she is the boss doesn't mean she can overcharge whenever she likes. I won't go there...

Went in with my young children and elderly neighbour. Had a trolley with my baby capsule and neighbour was told to sit somewhere out of the way if we needed to have trolley there (yes we did, baby asleep in it & had my shopping). Then told 3 times by 3 different staff members to be careful with trolley and not hit their tables (which we hadn't and, common sense prevails, we were not there to destroy their precious tables, rather to eat!). What if I had brought in my double pram? Surely they would accommodate? To top it off, they charged a ridiculous price for 3 cheese and sauce sandwiches for kids ($24!). The cake was nice so 1 star for that. Rest of food was standard. Coffee not great. We were escorted out a front door to avoid bumping into the precious tables. I will try another place next time I shop at...