KaiKai Chicken St Lucia — Restaurant in Brisbane City

We had the standard all-you-eat fried wings and it was quite satisfying. You basically can choose 3 flavors and 6 wings each time you order. You can order as many times as you want as long as you don’t waste anything. The standard deal includes all the juices but not beer or anything else. We specially liked the original and garlic soy wings. Other flavors were also good but were not for us. They have altogether 12 different flavors. Their flavored wings were drenched in sauces but still quite crispy. There was however a couple of wings that were not cooked properly as we could see a tiny little bit of blood seeping out from the joints, which was a bit concerning to us. The floor was greasy and sticky and it felt to me the floor hadn’t been mopped in a long time. The public toilet in the back was even worse. It was straight up disgusting. The service was above average. The staff were attentive and quite nice. And the wings were brought out not too long after the order had been placed despite the amount of customers there were that night. All in all we were impressed with their food and drink as well as their customer service but their hygiene in general needs a lot of improvement.

A bit update on our experience. We just came back from the restaurant and the second time was just as enjoyable as the first time. This time though we ordered their cinnamon doughnut jelly sandwich, which was yum but a bit too sweet to my liking. But if I hadn’t had fried chicken before having it, it would have been better. I still recommend their honey soy and honey butter flavors, preferably honey soy. Some other flavors we really enjoyed this were Pink Panther (my choice), Korean Buffalo with Blue Cheese (my bf’s choice) and Goroumaru. I loved the sauce and dressing on for pink panther, a bit creamy and tangy. The blue cheese dip was amazing. And the Goroumaru wings had those thin dried fish stripes on top and reminded me of takoyaki. The staff were as friendly and nice as last time. But there was one thing I didn’t really appreciate. I was going to order a Coke Zero/Diet Coke, but it wasn’t included in $5.5 bottomless soft drink deal, which was a bit annoying as we all know that regular Coke and Diet Coke are exactly the same price. In general, it was a pleasant experience and we will go...

We had a booking for 10. I arrived with 3 mates. 4 had already arrived. They said we were a separate group of 3 because we arrived together even though our mates were metres away and waving to us.

They made us pay as one group of 3 straight away without seeing any menus before we'd even sat down. Why a group of 3? Our friends were already sitting and also another group just behind us.

I understand not splitting bills but we got split at entry in a group just based on when we arrived. They wouldn't even let us buy seperate drinks. I had to pay my mate who paid for us 3. I offered to pay and they didn't let me. So weird.

Then we ordered food through a QR code and several things didn't arrive. Everyone ordered some chips and honestly ordered 20+ serves. They brought 2 packets honestly less the size of a small packet of chips. We joked then and ordered 17 more serves of chip just as a random number it was so ridiculous. And paid. It was two baskets the size of your first and they claimed they had put them all together so that's why we only got 2.

The whole time the staff were rude. I assume the place must be successful and have a demand that meant they didn't care.

We ordered some beers they forgot and had to remind them of most of our orders.

I regularly eat out and seldom, if ever, complain. This place is the worst restaurant I've been in years.

This is a bad business that's overrated and actually...

Great place if you like to spend $26 to eat a sickly amount of chicken otherwise, I wouldn't bother. We booked for a group of 10 people a spot specifically because of a baby 2 days in advance and were seated in a busy area in an undesirable spot. When we asked about it we were told there's nothing that could be done. Make sure that you have someone who can order for your table because table service is non existent. Don't spill anything either because you'll be sitting in your mess for the duration of your experience, even after you've asked for assistance. Don't even bother asking for a 'doggie bag' because it doesn't matter if you don't have excess amount of food left over you still need to pay for 'wastage' which is $1.40 per wing. 5 wings between 10 paying adults seems a little bit dramatic and even after being told multiple times that 'you have to pay' it was still a long time before being given a container.

Unfriendly, unhelpful staff and overall rubbish experience and a waste of money. If you have any comments or concerns you are given the owners phone number and are treated as though you are entitled by staff. It really is ashame because our family has been supporting this business since 2019. As someone who works in hospitality, I am utterly disappointed.

Positives, fast food, nice tea and cute robot.

Would not even rate this place,...