Liquorland Warehouse Kenmore — Restaurant in Brisbane City

Liam and Trish, thank you! Tonight you both went above and beyond and it has completely changed our perception of this store. I had a very unsatisfactory experience with one of the staff there a couple of weeks ago, but thought I’d give it another try - and glad that I did. Not only did Liam go and find what we were looking for out the back, but he brought it out to the front on a trolley. Then Trish at the register enquired about our larger purchase and asked if we were preparing for an event. She then explained the refund policy and that if we didn’t use it all, that we could return it if it was in a saleable condition. Top marks for customer...

I am writing to express my deep disappointment with my recent online order experience at your Kenmore branch. After waiting 2 1/2 hours for my delivery and enduring a lack of communication, I was given conflicting options, only to be denied pickup due to closing time.Despite my three-hour ordeal, the representative showed no empathy or flexibility. Even after requesting to speak with a manager, I was met with dismissiveness from the supervisor on duty, Row I expect better service and accountability from you and your...

Staff are always so nice, I have a broken finger and as soon as I walked in a young gentleman asked if he could help, I did no it's OK I'm just after a carton of Guinness, he was like sir just wait here and I'll get it for you, well he not only grabbed the carton he also put it in my car for me. Can't remember his name but such wonderful service and so much cheaper than their competitors with the orange & white logo. I'm happy to drive a 20klm round trip to save over...