Crust Pizza Carine — Restaurant in Duncraig

The WORST customer service I have ever encountered. I ordered a ham & cheese pizza and with one bite I was greeted with chunks of pineapple and this is the second time this has happened (last time being given a whole Hawaiian pizza). As I was now sick of this happening and become sick when I eat pineapple I complained and asked for the pizza I actually ordered to be delivered. Took around 25 minutes and when the Indian man who must be the manager/owner arrived he asked for the original pizza back which we happily handed over and then went inside to hopefully enjoy the new pizza. 1 minute later had a knock at the door with the man aggressively telling us there was no pineapple and we were wrong. What type of service is this? We did not get what we ordered and we have the right to complain and why would I lie just to willingly hand back the pizza and wait 1 hour since originally ordering to receive my one ham and cheese pizza! Absolutely astounded that a business can treat a customer so rudely at their door after themselves making a mistake! Will never purchase from Crust Carine again and will make sure I tell everyone I know of this experience. Must work so well for you treating...

Crust pizza has been my favourite Friday night thing for sometime now. Tonight I was left very disappointed when for the second week in a row I received a soggy pizza. Upon phoning the store to advise them and hoping for a solution of replacement pizza we were told there would be none, no replacement, no refund and no responsibility taken. All responsibility for the undercooked pizza was placed on the Uber eats driver. Reading your previous reviews I can see this is not a new problem, and reading the response from Rob (owner) I expect nothing to come of this other than the public to be made aware of this issue. And to the young lady in the store who suggested I had nothing better to do with my time on a Friday night. I so hope your pizza was soggy too. Very good...

Ordered a pizza prior to pick up (said 20 minutes) arrived on time after 20 minutes and waited an additional 20 minutes, 40 minutes for a single pizza.The place was empty and not busy.

Unsure why the wait was so long, pizza was mid as well only reason people buy from this place is because it’s open late. Massive waste of time as I ordered a pizza and my wife started going into full labour and started to deliver our daughter it was a record breaking 38hr delivery from my wife to the point where she was able to be held in my arms once we finished enjoying the company of our daughter we realised we ordered this pizza over 1 day ago. This pizza still didn’t arrive and spent a day chasing it up, half decent...