Roma Pizza Restaurant — Restaurant in Echuca

Ok so we arrived there around 7.30pm and as we booked earlier, they have reserved a table at the back for us. Not too crowded for a group of 8, which we were, to go unnoticed. Menu looked ok and my mom was a vegetarian so we ordered some starters as there weren’t many vege options as mains. We also ordered a Moscato bottle and kid sized pizzas for our 3 kids in the group. Drinks arrived and everything was happening quite nicely UNTIL…. one of the ladies decided to put a piping hot pizza in front of a 2 year old! Well, you might have guessed correctly if you are a parent. The kid went straight to the pizza with so much excitement.. and… well I said it was piping hot! His tiny fingers got burned and we had to spend the rest of the evening trying to cool his fingers down and he was crying hysterically every time he accidentally touched something else with those burned fingers. This boy was quite an amazing strong hearted one and will only cry if it’s really the last choice! His parents were frantic trying to put those fingers in cold water and ice (the first time the waiter came with some ice but the second time we had to ask for more ice), to stop the pain. Yeah, so as you imagined one careless mistake, which IMO should not have taken place as not putting a hot plate in front of a kid of any size without any warning shouldn’t have been an option at all, ruined that whole evening for us. The boy continued to cry during night as there were blisters on his fingers. These are the kind of mistakes restaurants get sued for. Also the last minute we might have ended paying two times as my husband paid and then even our friend got there to pay and the lady who charged my husband stayed watching until our friend dragged out his card to pay. My husband had to run to the cashier to say that it was already paid for at which point the lady who took the payment from my husband who was literally just standing there watching it all happened mentioned very calmly that it was already paid for… So if my husband didn’t see this from happening, instead of a sincere apology for their mistake, our group would have paid twice. That was the last nail in the coffin for me to not come to this place again! We did mention our dissatisfaction to one of the staff members but will never know whether this was communicated to the right people. This is my personal experience and I wanted to put in out here so anyone with kids would...

Roma was always our go to Echuca pizza delivery, quality toppings, crispy crusts, good service and delivery times. Quality of pizzas over the past couple of months have been declining so we are not ordering as regularly. Last Saturday night was probably the catalyst in our decision not to order from them again. Pizza toppings sliding off the base and huge chunks of green capsicum, onions (both undercooked) and several olives still with pips in them ... watch your teeth. I have previously brought up the issue of chunky vegetable toppings with them to which they advised that's how the machine sliced them. No excuse, sort out the large offending pieces and discard, not use on the pizza. Very...

First and last time dining here!

Person in charge was quite rude!

I ordered a vegetarian pasta and vegetarian pizza. The pizza was acceptable, however, the pasta was just horrible! I tried it and couldn’t bring myself to go any further.

As the table service was non existent, I went to pay for my order and informed the man I hadn’t eaten my pasta. He proceeded to tell me the amount owing and I questioned the amount as I hadn’t eaten my pasta, the manager came over and was rude and abruptly questioned me about it.

I was made to feel uncomfortable about not enjoying it. I was only offered a $6 discount on the pasta! Very disappointing for very disappointing...