Whalers Restaurant — Restaurant in Exmouth

UPDATE See comments at bottom in response to what seems to be a typically aggressive response .

Can't comment on the food - never managed to eat there. But hardly a surprise, impossible to speak to anyone, especially owner Anne (assuming she actually exists) to book - even when turning up on the doorstep! The fact that they don't even have an email address should have been a red flag. I mean, seriously, who in this day and age doesn't not have an email? Especially in the F&B space where online me bookings are so important.

Lots of negative reviews, and I can see why. Clearly the 4.4:is with a bit of help, as there are too many under 3 to be rated any higher. So a very justified 1 from me, which will hopefully knock this sham of a place down to something a bit more realistic.

Just rude people - even their responses to the numerous complaints blame the customer.

Unsure whether they are unjustifiably arrogant, or simply delusional....

I am truly sorry for your family situation, and sadly I assure you I can empathise. Had I have known this from the outset things may have been a bit different - especially as once when I visited you were actually there but were "too busy" to meet with me Anne.

Do not worry, I will not be visiting again any time soon. To insult my work by saying that writing a feature on your restaurant (NOT an advertisement) , which my magazine would produce and publish - at our expense - is hardly asking for free food. Especially as my designer alone costs more per hour than a three course meal at your restaurant.

Again, sorry to hear about your family issue, but something is only free when you get nothing in return. And what I offered was substantially more in value than what I would have received. But then you didn't get back to me (4 weeks ago by the way, not 9 days), so how would you know?

I wish you all the best moving forward, but sadly the tone of your response and not to "darken your doorstep" in the future has not altered that number.

And for the record, unless your website just changed, there is no email - even the hotel staff could not see it when I visited. So please, kindly stop with the aggressive tone and false accusations, and the numbers may become higher.

My sincere best wishes to...

We booked a table online a month ago for our wedding anniversary before travelling to exmouth as we have been told it's a must we had no confirmation of booking via email. So when we arrived 2 days before our anniversary we checked to confirm the staff were were not helpful or interested the one person we spoke to was speaking to us and midflow just stoped and answered the phone then we looked in there booking register and saw our booking we then left not feeling very happy. So the next morning we went for breakfast was again met with rood staff we ordered food at the bar and as soon as I tapped to pay she just turned around and walked away no confirmation that payment had gone through we ate our food which was good but left feeling disappointed with the service.the day of our anniversary we arrived and was again met with rood staff we had to point out again in the register our booking we were taken to a table right in the doorway inside where all the staff were constantly walking past so we asked to sit outside we were roodly told they were fully booked we told them it was our anniversary and wanted to sit outside even though the restaurant had only a few guests in at the time and lots of empty tables for two.we told them we booked a table for outside a month ago and was met with more hostile staff so we told them we were leaving as we walked away they were very rude to us. So we went to Mantarays they gave us a table with a fantastic view of the ocean staff were very friendly gave us complementary champagne and had fantastic food aswel saved our...

TLDR: Terrible service and attitude from staff. Found hair in meal 3/4 through dinner and got accused of setting myself up for a free meal.

Disappointed with my experience when I came here for dinner. I ordered the main size plate of salt and pepper squid as I was advised that they had run out of chilli mussels.

Salad and squid were okay, chips were not very good. Towards the end of my meal, I picked a squid ring up and saw that there was a blonde strand of hair in my fried squid.

Called a server over to discuss what I had found and she called a male server over. From the beginning, he did not seem apologetic. He offered a replacement meal, but by then we were full and honestly, I was wary of their hygiene standards.

We went up to discuss payment methods. To our surprise, he keyed in the full amount for the salt and pepper squid. We did ask for a discount or if we could get the meal free of charge.

“You’ve eaten more than half the meal and you want it for free?”

I’m sorry - make it make sense. I am not going to be picking my food and inspecting it for hair when they charge the amount they do. Whalers is not a fast food joint. They should have good hygiene practices in place for the price they are charging.

He said they don’t normally do that (so can I assume this has happened on multiple occasions?) and if I was unhappy he could bring the boss over.

“manager, They want their meal for free”

Excuse me?

The manager agreed although UNWILLINGLY and was not apologetic at all.

Anyway, eat here if you’d like to experience terrible service...