McDonald's — Restaurant in Forrestfield

McDonald Forrestfield, Perth Australia

Consistently Inaccurate Orders - Disappointing Drive-Through Experience

I recently visited the McDonald's drive-through in Forrestfield and unfortunately, it was yet another frustrating experience with my order. I specifically requested a double Big Mac, but I received a regular Big Mac instead. This is not the first time that my order has been incorrect, and it's becoming quite a disappointment.

In my previous visits, I have received incorrect items or missing items, which is not what I expect from a well-established fast-food chain like McDonald's.They always get my Grilled wraps mixed up with crispy ones which doesn’t taste as good and I always have to throw them. I understand that mistakes can happen, but when they occur on a regular basis, it becomes a serious problem that needs to be addressed.

Not only does it waste my time and money, but it also leaves me feeling dissatisfied with my dining experience. I visit McDonald's because I enjoy their menu, but the recurring errors have made me question whether it's worth the hassle.

I urge the management of this particular McDonald's location in Forrestfield to take this issue seriously and implement measures to ensure the accuracy of orders. It's essential to invest in training the staff to pay closer attention to customer requests and to double-check orders before handing them out. A system of checks and balances could go a long way in preventing these repeated mistakes.

I hope that my feedback will be taken into consideration and that necessary steps will be taken to improve the overall service quality. As a loyal customer, I believe in giving second chances, but it's becoming increasingly difficult to justify continuing to visit this location when my orders are frequently incorrect.

I sincerely hope that improvements will be made, and future customers will not have to endure the frustration and disappointment that I have...

Drove through the drive through Sunday morning at 9:20am and ordered a big brekkie burger, large meal (hashbrown) with a latte. Proceeded to pay while adding a large fries and sausage muffin. I was asked to park which is understandable. The staff person delivering my food to the car asked if I could check the order as she was unsure if it was mine. I explained that I ordered a big brekkie burger and not two sausage muffins, as that was the contents of the bag. The staff person went back inside to ask the manager what to do. The manager then explained to the staff person to come back out and tell me 'that's what you ordered.' Obviously the manager doesn't care or have the two seconds to come outside to listen to what I had to say as they sent the person back out to tell me that I could either eat the sausage muffin or get a refund. I proceeded to explain that I ordered a big brekkie burger and that I would not be driving back around to pay for it again. They were my only two options. The manager at the time obviously is lazy and has no sense of customer service or satisfaction as they were too incompetent to either care or fix the mistake the drive through operator made. The staff person asked me to check the bag before leaving as they knew that I had ordered the big brekkie burger, otherwise they wouldn't ask me to check first 🤣 . To whoever the manager is, that was on, maybe you should get some proper training in customer service...

Well, where do I even start? Ordered a burger at Forrest Field McDonald's and, boy, was it a unique experience.

First, they decided to ditch the whole "burger bun" thing. Who needs a bun when you can just wrap everything inside the packaging and call it a “deconstructed” masterpiece! So, instead of a proper burger, I got a pile of loose ingredients — like a sad salad that doesn’t even know what it wants to be. The lettuce was trying to escape the chaos, and the patty was left out there, feeling lonely without a bun to call home.

Oh, and the drink? Well, it seems like they were too busy rearranging my meal to remember it. No drink. Just the sweet sound of thirst echoing in my ears as I stared at my naked, confused burger pile.

To top it off, I had to play detective trying to figure out if I was missing anything else. Maybe a side of dignity for the burger itself, since it had none left.

10/10 would NOT recommend unless you enjoy paying $40 for a pile of meat and playing food archaeology and discovering how McDonald’s might've been in an alternate universe where nothing...