Barefoot Barista — Restaurant in Gold Coast City

We had $11.50 remaining on a gift voucher and decided to drop in and have coffee and something to eat. The coffee was nice, the almond croissant was OK, but the service was ... unusual.

The total order was $16.00 and the lady serving needed to get her phone out and fire up the calculator app to work out how much I owed ($16.00-$11.50 = ?)

OK, so not everyone is good at math. But then she had absolutely no idea how to charge me an additional $4.50 and so asked me to come back after our coffees and pay the remainder.

The almond croissant was delivered to our table stone motherless cold, so we needed to take it back to get it warmed up.

OK ... so none of that's ideal and all a bit inconvenient, but in the spirit of doing the right thing and paying what we owed after we had finished, my wife approached the counter to ask how we could settle our account because we were not planning to stand in line behind 8-10 other people. The girl behind the counter (same one as it happens) says "oh, you're the voucher people ... do you have cash?"

You've got a great venue, nice coffee and great food (last time we were there I had the street wrap from memory, and it was fab), and you are clearly popular, but when your staff behave like that I just feel a little ... perplexed.

OK, so if all of that was the very worst thing that happened to me today then it wasn't such a bad day ... but the service from your staff (well, one of your staff) doesn't make me feel like I would go out of my way to return to the BB for coffee again. I didn't feel particularly valued, and there are lots of other places that also sell great coffee and food, and the staff make you feel welcome and special.

Other people probably would have just walked away and kept their $4.50. If it was such a problem sorting out our account then I'll bet others had the same problem too ... which means you are probably losing money.

Sorry for the review, but I thought you'd like to know....

Disappointed in the service today. The food is good so I continue to come in the morning. I’ve been to this cafe at least 4 times in the last 2 weeks and spent $50-$70 each time. Today however I asked for my iced latte in a taller glass (not more contents just the normal amount of latter in a different glass) I still asked for my friends chai in a the normal glass, kiwi cashier chick was great and it was no issue. But as for the barista who served it to my table was rather rude and sharply advised that this is the “last time” I would be served in this taller glass as it is “harder to clean and a cocktail glass”. First off, I’ve worked I hospitality and it is your job to clean all sorts of cutlery, dishes etc I’m pretty sure my 1 glass isn’t going to be as difficult as the pans used for eggs but anyway. The inside of the glass is smooth compared to the shorter glass my friend had .. again it should make it more difficult? What is the difference between and ice latte with oat milk and pina colada with coconut milk? The aesthetic choice of short jam jar for all iced drinks is fine but if I ask for a tall glass why make it a big deal when it isn’t one. The rudeness wasn’t needed. Next time shall I just bring my own cutlery, glasses and dish washing liquid too? I never complain or leave reviews but this was just so dumb I couldn’t not leave my feedback. All three stars to the cashier who served me first and the man with flawless skin who...

Strange and very rude for no reason. We ordered our food and coffee, sat down on the balcony under the shade. The awning was automatically retracted so we politely asked for it to be put back down. Everyone out on the balcony was asking “who’s going to go ask?” I went inside and asked one of the staff members If it was possible and was instantly met with hostility and rudeness, it was strange as I was just generally asking. I asked if there was any chance if it could be put back down, and was replied with well you can pay the $30,000 for the awning as it’s too windy. I replied with that there isn’t any wind, hence why we were all cooking on the balcony and then “awninator” revealed her scary face and her game of putting the awning back and fourth every few minutes began. I don’t know if it became a joke, but they put the awning back and fourth four times while we were there, when it rained it was open, when it was sunny it was opened and then it would go back down for a minute and then back again. So strange, everyone was cooking in the sun and just met with hostility. The worst bit was how rude the staff member was when it wasn’t in response to us only politely asking for it to remain shaded. I think the “awninator” isn’t happy her holidays are over! Not fair on the rest of the staff as the food and coffee are great, maybe bring sunscreen a hat and a willingness to be spoken to badly...