Oxenford Tavern — Restaurant in Gold Coast City

Today I took my son to play with other children in the play area. We ate first and all seemed to be going well. In comes a large group/ family with children of varying ages. As one mum disappeared into the adult room to play pokies the kids started to congregate and play roughly around the main bar, and the adult room entrance way. One little girl proceeded to yell for her mum as the little boy blocked her from going in to get her. It was out of hand and not one member of staff stepped in to remind the family that they should not have the kids running around the bar area. There was a toddler crawling on the floor and headed straight past our table and was down the ramp before mum even got up and dealt with it. My son went to play in the children’s area and the group of children that came with this family continued to verbally abuse him and punch him. He couldn’t get away as the girl blocked him. When he finally came out he was traumatized and incredibly upset. I have taught my son to get me or call me straight away if he is upset, but he couldn’t get his words out. This family should have been talked to straight away as the children were completely out of hand and not supervised properly by the adults. I am disgusted and I feel angry and upset that my son has to go through this. I reported this to the girl behind the bar. I told her what had happened and I said the children have been out of hand since this family arrived. She said : “yes I know they are completely out of hand and I will report this to my boss!!” Yet not one member of staff dealt with it there and then. Disgusting and I will never return to this place again. I have gradually seen this place become rougher and rougher, and this is the final straw for me. Management you need to start putting measures in place to ensure your staff step up before there are big consequences. I won’t add photos out of respect but i can tell you I am not happy and considering my options. It would appear many comments are made on here about the same issues and you respond with … thank you for your feedback… what are you actually doing...

Had dinner on a Saturday night. First the food is good and that is the reason we came back after an initial dinner last year when times were quieter. However noting it was a busy Saturday evening, the kids play area could only be described as a disgrace. Over crowded in total but over-run by 8-12 yo boys fighting and very rough playing in there. Climbing on top of the busy play equipment and jumping to the ground. Knocking smaller kids to the ground etc. Our 3yo girl who was looking forward to a playground whilst we could have a semi relaxing dinner was totally destroyed. The kids play area is supposed to be supervised by parents as is messaged on the wall at entry to playground. It was anything but. It meant we could not relax a moment whilst either trying to stop our little one from going into the play area or when we could not stop her then one of us having to watch over her whilst the other eating dinner. It's a disgrace that parents did not keep any supervision of there kids or that the hotel management did nothing to keep some order. What if a younger child was seriously injured? Who is responsible for this. Don't make the mistake of going there with your kids certainly on a Saturday night. I only give it 2:stars as the is food is good for pub food. We could then talk about no payment by...

Lovely staff, Outstanding meals Beautiful sticky date pudding You view the menu, order & pay through your ph The lovely staff will assist you if need be. Super service Very quick and efficient Just a huge shame yes absolutely shame on the management who decided to have the doors locked at the wheelchair access point Beautiful ramp but then you come to locked doors with Please notify staff to open this entrance. Would you do this if you were in a wheelchair or on a wheelie walker. Please put yourself in a scenario like this management. You have just had a major fall and broken a leg or had a minor stroke (you can have a stroke at any age) Thought I’ll get a cab or Uber to go to the Oxenford tavern for a meal or a few drinks Get out of the car Struggle to push yourself to get up the ramp Get to the top and the only access you have is locked. There is a sign on the door Please contact staff to open this entrance Yeah great Regardless of how great or perfect everything is inside. The entire visit is already tarnished by the fact that it was restricted to get in. If I wasn’t with my wife tonight for a lovely night out. There would of been no way she could of come here...