Subway — Restaurant in Goulburn

South Goulburn Subway

Rude customer service. No accountability for their inefficient system, lack of teamwork and poor internal communication. Blames the customer for their incompetence. I ordered a double meal from one server. However, another server finalised the transaction with me and asked if I wanted anything else. Naturally, I said “no”, assuming I have everything I needed with the double meal I ordered. However, when she didn’t give me the drinks and cookies, I followed up on this and she proceeded to blame me for saying “no” when she asked me if there was anything else I needed. I was dumbfounded, speechless. When I reminded her that I ordered a double meal which comes with the drinks and cookies, she told me that she did not initially take my order, her colleague did. Instead of apologising for their communication breakdown, she said the transaction has already been completed because I said no, insinuating it was my fault. The experience was upsetting. Imagine going to McDonalds and having the same experience ordering a Big Mac meal. No way would McDonalds staff ask if you wanted drinks and fries with the meal you ordered. That’s ridiculous. Subway, you need to improve your system. Invest in a digital ordering system to track your orders to assist your staff with providing quality customer service. Train your staff how to communicate politely...

Hugely Disappointing Experience at Subway Goulburn…

I usually love Subway — I eat it at least once a week, and it’s often the highlight of my lunch break. But after my recent visit to the Goulburn drive-through location, I’m honestly questioning if I’ll bother going back.

I pulled into the drive-through and sat there for a solid 10 minutes before the staff member even acknowledged I was there. No apology, no sense of urgency, just attitude over the speaker like I was somehow the inconvenience. Not a great start.

But it got worse. I ordered my usual sub, expecting the same fresh, satisfying meal I always enjoy…oh boy was I wrong… only to open it and find the sandwich completely cut in half on both sides to the point where everything fell out. All my fillings ended up in my lap. I was left eating basically just bread with sauce, and having to awkwardly pick up stray pieces of meat and salad one by one just to get something in me.

Because I was in the drive-through, I had no way of returning or speaking to staff by the time I noticed. It felt like a complete waste of time and money, and to be honest — it ruined my dinner.

Subway Goulburn, this was a seriously poor effort. I expect more — especially from a brand I usually trust and enjoy.

This location needs new management or to be...

On 1st Feb 25, 3:50pm, I visited the store and ordered two footlong sandwiches, each cut in half. However, upon checking out, I was charged for four six-inch sandwiches instead of two footlongs. The staff did not provide me with a receipt at the time of purchase, and it was only after I sat down to eat and reviewed the pricing menu that I realized the discrepancy.

When I inquired about the charge, I was informed that because I had added avocado to my footlong sandwiches, they could not be charged as footlongs and were instead priced as four six-inch sandwiches. This explanation is not only unreasonable but also inconsistent with Subway's standard pricing policy. To verify this, I later quote the same order online through Subway's official website and was charged the correct price for two footlong sandwiches with avocado, which was significantly lower than what I was charged in-store.

I find this practice to be misleading and potentially fraudulent. Charging customers differently for the same product based on whether it is ordered in-store or online is unacceptable. I have...