KFC Burpengary — Restaurant in Greater Brisbane

Customer service was terrible and non existent. Waited 25 mins for our order of 5 snack boxes. Waited instore with only 1 customer order ahead of ours for that time. Only one staff member on front servicing the instore orders and taking orders. That staff member was extremely slow and apathetic. Management not doing a great job of training, the staff member half did an order then went to serve at the til taking a furthur 8+ orders without stopping, the previous order sat there getting cold. In the meantime the drive thru was being pumped through by the staff in the back. A couple of times those 4-5 back of store staff members came up the front to laugh and muck about with each other but not to help the front serice girl instead distract her further. It appeared there was another Manager who was a part of this group. I thought maybe they had been understaffed which then made it understandable but seeing the group of extra staff just mucking around. A young female Manager came out twice to resolve a couple of customer issues at the til but didn't then stay to help the girl with getting out the orders. The girl on counter just stood next the manager while she was doing this watching her instead of getting the orders out. I spoke to the Manager at that point as it had been close to 20 mins I asked "Please could my order done as its been nearly 20 mins". She seemed pretty disinterested and said yes it will be done straight away. The Manager went back to the office without helping. The front girl without picking up any pace further took more orders and finally did some orders. Doing some orders first that were after ours. After 25 mins we finally got our order. The Manager had to come out a second time for an another issue. I did say to the manager when getting our order that I didn't blame the front service girl but Management need to address these issues as 25 mins is too long to wait. She went on to give a disinterested Sorry and said she was in the office. Look I really don't expect a lot it is a fast food store the whole point of going there is its fast... Totally happy to wait if you can see staff are under the pump, if there was lots of orders before mine and staff working hard to get through them but this was complete opposite. My bad for not reading the previous reviews before heading to this KFC. Hygiene not great when taking cash and putting through orders then heading back over to the food area to do the orders without gloves or even a quick squirt of sanitiser..gross. The orders in the end were half cold as 2 of the boxes sat half done for quite a while. The chips were undercooked and soggy at the same time. Disappointing when KFC isn't a 'cheap' fast food option anymore, we should have put our money into a local...

Place was dirty. I ordered my food at 8:40 and got my food at 9:20. I got an original crispy meal, a tender meal, and a wrap. It took 40 minutes!!! I was fuming. I asked him when my order was going to be ready and he said that they were just waiting on the zinger. I get home, and said “zinger” was in a terribly formed wrap, with barely any chips. It was a “chipster” from the secret menu, there should have been way more chips given the name… the guy was nice, but everyone I saw working behind the counter looked like they didn’t know what they were doing, or they weren’t doing anything. I wanted to cry. I wanted a quick meal for me and my sick family because I start work early tomorrow and now I won’t get to eat this sad meal until tomorrow. If you go to this store, which I would not recommend, go through drive thru, it’s clearly a...

This is the most miserable example of the franchise that I've visited so far. I don't even know what the food is like because I've been waiting 25 minutes on the order I made online and staff are just standing around chatting. My wife politely asked if the half packed order abandoned on the counter was ours and got nothing but a snide look.

Edit: 30 minutes after ordering, we got some popcorn chicken that was dry, shrivelled and hard, yet chips that were undercooked, cold and soggy. Wife tried to politely chat with the staff again, then tried to speak to management. The manager was happy to shout from her office but not happy to come and address a customer complaint. I have never been to a worse KFC, it's almost like they're playing a joke; I was waiting for someone to jump out and tell me it was all for fun and point out the...