Liv-eat Healthy Eating Eastlands — Restaurant in Hobart

Dear Liv Eat Management,

I want to bring attention to the unprofessional and condescending attitude displayed by employees at this particular store. This is my second visit, and unfortunately, the experience was just as disappointing as the first.

Customers should be treated with respect, not met with a condescending tone and invasive questions. The staff here could benefit from thorough training in customer service—perhaps even several sessions.

The person who prepared my food kept running her gloved hands through her hair while making it. I waited nearly 30 minutes, even though the store wasn’t busy, and the food ended up being a disappointing mess.

I encourage you to look at the reviews; numerous complaints reflect similar experiences. For the sake of your brand, please consider either retraining the team at this location or making changes to improve the customer experience. Stores like Moonah and Glebe Hill set a much better example.

Thank you for your attention to...

Honestly Eastland staff was the worst group compared to city and SandyBay. Very Untrained staff. Gave me wrong food. I don’t know why the staff work so silly. Now they never check and call the order number before serving to customer. I asked them if it is my food order number before taking it. The staff said Yes. When I opened the wrap paper and found wrong item,which made me that day awful. I have called office to ask-for refund. The office said to me that I can take bank transactions and going to store. I went to store but the staff said they cannot refund because I ordered from online machine. They wrote the name and said they would contact with me. Till now I have not received any call and refund. I will not come to Eastland store...

I only took two bites into this Mex burrito (pork). I requested to change white rice into brown rice (extra charge). The brown rice was soggy and tasteless (lost appetite), and hardly see any pork in it. I always ordered the same thing and the burrito was certainly off the standard today but the lady (who in charge) keep telling me that they have always followed the standard. Well, there is nothing to argue there and the lady agreed to give me a refund. I am not here to be mean to give a bad review but getting a low quality food and service on my gloomy day is just making my day even worst. So...