Domino's Pizza Kelmscott — Restaurant in Kelmscott

Same as the last review ordered food, one hour later still waiting, then the app said it’s being delivered! Waiting waiting ! 20 min later still nothing, phoned store and he said yea it’s with driver, I mentioned app said it was being delivered now for the last 20 min and got told the app sometimes does that! So now it’s hour and 20 min after I ordered ! Waiting waiting ! Another half hour and still nothing ! Phoned store again, got told it’s been delivered! Umm no it hasn’t we been waiting! Asked for manager, he was very very rude and wouldn’t listen, said it’s been delivered, well it hasn’t been sitting outside waiting for it, said to him there is 4 houses in the culdesac I live in would have seen if it went to another house but didn’t listen and then handed the phone to driver, who was even more useless he said he delivered and said I check hold the phone , got put on hold then hung up on! So phoned again got Raj the manager again and he again kept saying it’s been delivered, then said will re make and send out, by then was two hours from when I placed order I said no I will come and get! Get to the store Raj was letting the poor young kid take the complaint while he was cowering behind the pillar, then the driver first said he delivered, I said there is 4 houses in my street and we were outside how can you say that , then it changed and he said my gps couldn’t find my street ( been here since 70s) Mind you no apology from anyone after two hours ! Then Raj decided to come out of the shadows and said we cooking you new ones blah blah again no apology until we said you can’t even admit your mistake and apologise! And a very insincere sorry ! Have worked out as driver said I couldn’t find xxxx street I said as it says on order and the receipt it’s not xxxx street it court ! But no oh that’s our fault or anything ! Very disgusted the way it was handled and then them standing behind counter manager n driver talking in own language is also very rude and not appropriate! Won’t be...

Ordered a premium The Lot cheesy crust pizza, chips, a cheesy garlic bread, and dutch pancakes. EVERYTHING EXCEPT THE PIZZA WAS TOTALLY BURNT!! EVERYTHING INCLUDING THE PIZZA WAS STONE COLD!! I RANG THE STORE IN KELMSCOTT TO LET THEM KNOW THAT I WAS REALLY UPSET. I TOLD THE OWNER THAT HE SHOULD BE ACUTELY AND THOROUGHLY ASHAMED AT ALLOWING SUCH COMPLETELY SUBSTANDARD PRODUCTS TO BE SENT OUT TO UNSUSPECTING CUSTOMERS!! HE ASKED IF I WANTED A REFUND OR REPLACEMENT. I FOOLISHLY OPTED FOR REPLACEMENTS, AND WAS TOLD IT WOULD BE ABOUT 30MINS. THAT WAS ALMOST 1 HOUR AGO!!!!!!!! WE STOPPED ORDERING FROM THIS STORE SEVERAL YEARS AGO BUT THOUGHT WE'D TRY THEM AGAIN IN THE HOPE THAT MAYBE THEY HAD CHANGED HANDS. NOPE. DOESN'T LOOK LIKE IT! SAME SUBSTANDARD FOODS, SAME SUBSTANDARD QUALITY AND SAME SUBSTANDARD CUSTOMER SERVICE AND SUPPORT.

ABSOLUTELY NOT RECOMMENDED ABSOLUTELY NOT RECOMMENDED ABSOLUTELY NOT RECOMMENDED

PLEASE, PLEASE, PLEASE GO SOMEWHERE ELSE WHERE YOUR BUSINESS IS APPRECIATED...

Will never order from this branch again...second time this has happened..placed an order last week..ordered the 12 pack of mini Dutch pancakes with our pizza ..order arrived half of the pancakes were missing..I called the store and a very rude Arab sounding man answered.. asked ' what you want?' I told him the issue and he said I deliver tomorrow and hung up.. without asking my name or order number... Just had another delivery...and yet again half the mini pancakes are missing.. So either the staff can't count or the driver is helping himself to people's food.. Just tried to call the store again Same rude Arab sounding man answered I told him what was missing He said 'I check and call you ' and hung up on me How are you planning to call me without knowing who I am or what my phone number is?? stay away from this store. If there is any issue with your order the staff do not care and will...