Xpresso — Restaurant in Lara

Overal Customer Service is Not Great | Customer appreciation is Non Existent | Abilty to look after customers concerns and problem solve Not Present | food variety and options however are good

Ordered a coffee focaccia wrap and item from cold case from this Cafe. At 1032am, however i didn't get my order that was a takeaway order until 1109am. And the only reason I got my order at this time and not any later is because, I had to go back in to see what was going on as mutilple people who were in the cafe after me were walking In and straight back out again with bagged items and coffees similar in hand as my own order. The cafe area was busy when I placed my order, so to clear space I notified the coffee machine team members both a lady and a man that ill wait just out side then for my order to be ready and they looked at me and said yep thats fine. The congestion cleared up in 10 to 15 minutes later.

I waited for my order just outside the front door in front of the coffee machine in clear sight. Both team members constantly looked at me when making coffees aswell as team members near the grill which i assume were for other orders.

After waiting so long and seeing no customers going in or going out. I walked back in and spoke the cashier. I asked hey," I'm just wondering is my order far off because I've seen people come and go" however before I could finish my sentence quite directly I got" yeah it's just there its been there for a while" with a point of a finger! I then replied, a while,? why wasn't I notified" the lady replied "it's been there a while and called out multiple times". To me this makes no sense and hoenstly makes me angry if you knew and constantly seen that my order was in visible sight why wouldn't you notify me ?.

Further to this which made me quite furious is if I did not ask for my coffee to be remade they were just going to give me the original coffee that they had initially which had been there long enough it cooled down and felt cold to touch. I asked are these focaccias now going to be cold also due to the 40 minute wait and the reply I got after they grabbed the items and felt it by hand was, "It's still warmish it should be fine". A warmish focaccia isn't what was ordered it's should have been heated up and hot.

Sorry I'm really not happy with how this level of service was handled and how the situation was delt with... As you can see its quite rare to give feedback to businesses but I felt i had no choice as this feedback should hopefully assist with being a little more friendly towards your customers and offering a...

Overall a lovely local gem! All staff are extremely welcoming and friendly. We ordered 2 eggs benedicts which we were extremely happy with! There was a very generous amount of bacon that we easily could have shared 1 between 2!

However we were very disappointed with the drinks. We ordered an iced ube latte and an iced strawberry matcha. While they looked pretty, they did not taste like what they are supposed to. The ube latter tasted like water while the strawberry matcha initially tasted like milk and then after we had mixed it with the strawberry syrup, like an artificial strawberry milk. I think just stick to...

Delicious brekkie ! Excellent service and coffee The big brekkie was well priced and a great spot for sit in or takeaway Friendly staff highly recommend for anyone looking for a good hot brekkie Waffles and pancakes looked really nice on the next table and will have to try next time The smashed avo was top notch The simple menu was refreshing to look at but would love to see afew more extras available to add on Maybe Chorizo Smashed avo Maple bacon Could really make that big brekkie pop ! Looking forward to the next...