Pizza Hut Waterford West — Restaurant in Logan City

We have been coming here for years but over the past couple of months it has been extremely trash. From hair and bandaids in pizzas to having no toppings on pizzas.

Tonight is the last time we will ever be ordering from Pizza Hut in general. We waited over 3 hours for 3 pizzas. When they arrived they had near to toppings at all. It was basically just dough. The delivery driver also handed the garlic bread to me upside down and it dropped into the dirt. I tried calling the store but after being on hold for over 30 minutes I decided to drive down there to talk to someone. The store wasn't busy so I'm very confused why I was kept on hold for so long.

To see the manager treating the staff so horribly absolutely locked in my decision to never come back. I couldn't just sit there and watch the staff get abused so I called out and explained my situation to the manager (I wasn't swearing, rude or raising my voice). I got an apology for my situation but as soon as I mentioned the way how the staff were being treated I was met with these words "I don't tell you how to do your job so don't tell me how to do mine. You have no right to say anything. Get the f word out and don't come back ever again you piece of s word".

After this, I will be filing a charge back with my bank and also making a report with ACCC in conjunction with fair work.

Never ever am I coming back again. I don't want the generic scripted response from pizza hut. Instead of responding, please provide reassurance that this will be investigated by the...

Poor effort from the staff! I was just hung up on after being lied to. Ordered around 8pm on a Friday night. Call at 9.06, telepromter says my order is dye to arrive at 9.05 talk to staff she talks to other staff who I can hear say its not even in yet then continues to try and tell me that my order is in the oven and will be a minimum of 30 minutes before I receive it 2.7km away. Pathetic performance. When asked how they think this is reasonable they had no excuse and when I said my kids have to wait until almost 10 pm for dinner and that it's not good enough she hung up. Not once did I raise my voice or did she offer a refund. Will stick to dominos from now on. Rude rude rude. Maybe sone customer service...

Unfortunately, our order took approximately 2 hours to get delivered to us. I'm assuming that this would be the result in not enough staff to keep up with the demand. When the delivery driver arrived, he literally had not only the boot full of orders but also the back seat, this is evident that they didn't have enough staff to keep up with the demand. The delivery driver was extremely awkward. There was no reply to my "hello" or "have a great night". Considering all things above, this didn't impact the quality of our order. The drinks were cold and the pizza's were hot, fresh and absolutely delicious. 1 star deducted for wait time and another star deducted due to the experience with the...