Pattysmiths Waterford West — Restaurant in Logan City

Pretty sure they’ve started washing their chicken with dish soap, or the cooks don’t rinse the soap of their hands before they touch the chicken. The reason I say this is because I just spent $33 on a burger meal, one that I have had multiple times before and never had an issue mind you, to get it home and take a bite and taste nothing but soap. I gave it to my daughter to test that it wasn’t just me and she had the same reaction. Now I rang them and explained the issue and was told they would replace it with a fresh one, so I drove back, got a fresh one, took a bite and guess what? DISH SOAP! It even has the burning sensation in my mouth that you get when you have had soap in there. So either someone has dropped their chicken fillets on the floor and decided to just wash them off, or someone is washing their hands without rinsing, and going back to cook food. Either way I’m extremely dissatisfied and I don’t think I’ll be going back. Shame, considering I had really enjoyed their food up...

The overall experience was average. It's the first time we've tried it, and I can say I won't be back without any improvements. Partner ordered burgers for us on special for $10 each (usually $10-$17) and their $1 icecream. Service was ok, to start with. The icecream was a great serving size however, very icy and had a weird taste, almost like cream cheese, not to my liking at all, I wanted to chuck it in the bin. My partners burger was fine however mine was cold so I mentioned to the staff that it was cold and the poor cashier didn't know what to do. The chef came over and felt the burger with his finger, told me to throw it in the bin and he'd make me a new one. The chef brought out the new burger and I was super grateful, especially as it was hot. However, the inside of the burger buns were burnt, which all I could taste was charcol. Quality control and customer service training are something for them to keep in mind, perhaps it was just a bad night. Otherwise, the flavours of the...

Finally decent burgers in this area. The price was better than we thought it would be after reading other reviews. $55 for 2 largish burgers, 2 thick shakes and large loaded fries. Considering I've been to burger places for 50$ for 2 burgers and that's it nothing else.

The pattysmiths double was perfectly cooked. Soft patty and not charcoal on the outside, the bun was not trash quality and stayed together the whole time. Good presentation comes neatly wrapped up in a nice solid box. The meat itself was seasoned really well and broke apart in your mouth perfectly not like you had to rip it apart.

As for the complaint "there was oil in the box"...... Yea it's a burger place? What did you expect it to be bone dry? Because it wasn't this burger was juicy and dripping with flavour. In my opinion better than 5 Boroughs and miles ahead of getta burger.

If the quality stays like this I'll become a solid...