I wish I had taken the time to read the reviews a bit more, before deciding to visit this store last Sunday(07/02/21) at around 6:30pm

I bought $90 of baklava and other sweets as a gift to take visiting family I hadn't seen in years. I'm new to Melbourne (a week now) and thought this would be super simple task.

Although the sweets were passable in taste and quality, I wouldn't say they were value for money (and I have come from Sydney where prices are pretty high). I had to ask three times for extra cream on the sweets (very stingy).

However, what lead me to give this place a one star rating was the service I received. The customer service attendant was rather rude, snappy, unprofessional and her body language and facial expressions were one of complete disregard and disengagement. I had to repeat my order several times, probably because she wasn't interested in the slightest about assisting me with my order.

There was no enforcement of other customers not wearing a mask inside and it seemed like there was no system to queuing up either.

I have never seen customer service like this before - and can I say, I always begin engagement with only respect for workers.

Sadly this employee seemed to lack even the basic skill set and training in customer service.

I walked out feeling very annoyed and disappointed, before even trying the sweets.

Do yourself a favour, google their competitors and give them a go, that's what ill be doing next time..