Pista House Coburg — Local services in Melbourne

I got the worst customer service here today around 12:45pm 25 April 2025. The Nepalese girl at counter was extremely rude to me. She was friendly with two other male customers prior to me. I went there to purchase sweets for someone else and rang the person to ask what she wanted. I asked the girl behind the counter a simple question ‘if they had PLAIN barfi’. She was showing me almond barfi and then proceeded to say they had milk barfi. I asked her if the almond barfi had almond taste or was it just the almond on top? She turned around and said to me with aggression and loud tone ‘just listen to me’….i was shocked at what she said to. My god I was the customer wanting to make a purchase and I know what I want yet she told me to listen to her. I told her that she needs to listen to me as I know what I wanted. She continued to talk over me and was slamming the sweets in the packaging. After I paid I told her, her customer service was appalling and she accused me raising my voice at her when in fact she was the one that raised her voice at me. I came all the way from Donnybrook when I could have gone else while was saying this to her she continued to tell me I was talking over her. I rang the St Albans shop to complain and have left a message to put a formal complaint with the owner I was told the owner was going to call back. I doubt it I will get a call back. I will not go back there, just need to find another Indian sweet shop in the area. She must have been having a bad day but there is no excuse to talk to anyone like that. Like an idiot I still purchased $49 sweets. Hope the girl can lift up her game. Your rude customer service has lost...

The sweets here are absolutely delicious—no doubt about that. However, the customer service at the Coburg branch was extremely disappointing and honestly quite upsetting. While I was in the shop, I noticed the staff warmly engaging with another customer in their native language, laughing and providing full attention. I respect that, but when it was my turn, the attitude changed completely. There was no greeting, no smile—just a blunt “What do you want?” which felt very disrespectful. I politely asked in Urdu for 500 grams of Kaju Katli. The staff member packed it silently without interaction. I then asked if she could recommend any other sweets, and she ignored me, continuing to chat with her colleague. When I asked if she spoke Urdu or where she was from to make communication easier, she snapped, “I’m from Australia, speak to me in English if you want anything.” That response was rude, dismissive, and frankly, traumatic. As a regular customer, I felt extremely disrespected. It came across as racially biased and unprofessional. It’s a stark contrast to the St Albans branch, where the staff are welcoming, respectful, and provide excellent service. You seriously need to reconsider your staffing at Coburg. Either train your staff properly in basic customer service, or hire people who know how to treat customers with respect. A simple smile, a polite greeting, and fair treatment—regardless of language or background—go a long way. This experience was embarrassing and disappointing. I will not be returning to...

What a shame !!!! To the business community....this is not the first time.....i had a very bad experience first time at this Pista House Coburg.

1st experience 6 months ago gave us the wrong order we had bulk order of gulab jamun and they gave us in a plastic bucket incorrect order and no apology from staff.

Today around 8.30 pm i bought some savoury and some sweets ( Balushahi) tasted nothing like sweet... a piece of wheat ball dipped in oil

yak yak i had to chuck it in bin

On top of that they have a sign for eftpos payment that 1.1% will be charged if the amount is not greater than cost of acceptance

What is the cost of acceptance ?????

Other retailers mention if its under $10 they charge fees

Pista house Coburg is ripping off people's money by not mentioning the limit for eftpos...

What sort of customer service girl ...when asked what the limit is she...