Burgertory (Caulfield) — Restaurant in Melbourne

Staff were polite but geez the waffer thin "smashed beef" in half the Burgers is a disappointment in both taste and value. Ordering the "Sloth" for $18, but getting about 150g~ of meat was unsatisfying, lacking in flavour, pathetic in texture and ultimately poor value. If the burgers all used an actual patty, maybe it could've been better, but when a "double" is provided I expect to meet or surpass a regular patty. The chips were nice enough, but a severely under performing burger. I heard the chicken burgers were good, but can't vouch for them personally.

Got my hopes up and left me feeling punished for my anticipation, fitting for a chain store themed around hell. I'll go further down the road next time.

Edit: From the CEO's reply, I'll concede it's crispy around the edges but juicy certainly isn't the word I'd use for the centre, you'll need to add a bit extra weight to hit that accolade. Still, 220g of meat feels lack lustre, even if that's by design. Respect for acknowledging the competition and replying to feedback, hope to see improvement even if...

My FIL was craving burgers on the weekend so I suggested Burgertory given it has built an empire over the last 5 years and it feels like there’s one on every corner. I heard that they are now the largest privately owned burger chain in Australia and with good reason. While it may sometimes feel as though Melbourne has maxed out on burger joints this one is definitely here to stay.

They nail their concept and offering, all the burgers look sensational and everything is quite reasonably priced for the quality and phenomenal flavours.

I love the play on purgatory and the theming around the seven deadly sins for the seven burgers offered on the menu. It suits the concept of burgers to a t! The devilishly tempting fries are also the perfect accompaniment to the delicious burgers (I recommend the regular and the waffle as they have the yummiest seasoning on them). Cannot go wrong with the lust burger...

What a repeated terrible experience at this burger joint. I ordered dinner and waited for over an hour, only to have my order cancelled. When I tried to speak with the staff, they were incredibly unhelpful and refused to do anything to rectify the situation. Instead, they told me that I would have to come back and wait for yet another hour or more to get my food!

As if that wasn't bad enough, now I have to wait another hour for food delivery. The burgers were awesome, but the repetitive disappointment of things that go wrong whenever ordered, definately leaves an awful taste in my mouth.

Overall, I would not recommend this restaurant to anyone. As is hit and miss. The poor customer service, ridiculous wait times. Save yourself the headache and go somewhere else for your dining needs. Unless you are prepared to order at the premises and pick up at same time. I did love these burgers...