Chatime Northland — Restaurant in Melbourne

Customer service needs a lot of work. On the 3 occasions I’ve purchased tea, there has been no smiling, greeting or acknowledging customers waiting.. for eg. even saying won’t be long or thanks for waiting when it’s finally time to order.

As you are next to order staff go off to start the first process of drink from previous customer and leave you standing there. Would be better to have some sort of communication or engagement with customers if you are walking off before serving.

Wait times are really unacceptable Seems disorganised and I won’t shop here again after a 10 minute wait when only 3 customers in front of me. With 4 staff working it shouldn’t take that long. Previous times there has been less staff.

On a positive note..the tea is pretty good.

Hopefully the staff are trained better in...

Waited 20mins to be served. Person in front of me got all his drinks, and more drinks made in between, when I came to order, no pearls available! (perhaps a sign would be good), when asked, they ordered online. Seems like customer service is taking a side and online ordering is encouraged and priority, sad reality. I used to frequent this store heaps when it first opened, but it seems like the busier you get the less you appreciate your customers... I didn’t bother getting anything... for the record I wait here on average 30mins which I was happy to do on...

If you want your drink 'faster' - download the Chatime App and order through there, it takes around 10 mins so you can order from home and drive out just in time to get it or just shop around Northland real quick. Avoid lining up during after school hours or again use the app! (:

If you want flavour, ask for half ice and standard sugar. It'll bring the flavour out!

Understandable that it may take them awhile to make drinks and take orders at the same time, just be patient. Great service towards me ever since they opened up...