PappaRich Northland — Restaurant in Melbourne

First of all, I have to say... I don't often do review and don't think I ever make a bad review to any products or service I've received but this time I have to, for this.

I went to the restaurant for dinner like usual, and their service is as usual, guide you to the table and you write down your order, press the button and they took your order.

Husband's meal came first and then mine few minutes after. I got a wrong dish(key in wrong code in the system), no problem they took it back (no apologies) and I waited. My meal came again and still wrong, turn out it was for another table(no apologies). OK, I waited again for my order. This time was "almost" right. You see I ordered their Char Kuay Teow with no beans hoot on the special note. Then they said OK no problem, took my dish back to the kitchen and come back with the dish appear to be smaller and no(nearly no) beans hoot. They tried to remove the beans hoot from the dish manually!!! And still have some beans hoot on it when I received it.

Look, I'm not fussy, I did not even complaint. I gave them a lot of chances to make it right but I'm really disappointed at their service and how they solve their problem.

Until we went to pay for our dinner, I heard a "hi guys, sorry ah, it's $46.10".

Now guys, this is not how a customer service should be. I don't expect a high class or very professional response but this is way below the standard.

I told my husband I will not come back any more.

Here I attached some photos for proof. I'm not accusing but simply showing you guys how papparich handle...

"I recently dined at papparich（Northland） and was thoroughly impressed by the exceptional experience. The ambiance was superb – warm, inviting, and perfectly balanced, creating an atmosphere that felt both elegant and comfortable. It provided the ideal backdrop for a memorable meal.

Most importantly, the food was outstanding. Every dish showcased exquisite flavors, masterful seasoning, and beautiful presentation. The ingredients tasted incredibly fresh, and the combinations were both creative and deeply satisfying. It was clear that immense skill and passion went into the cooking.

A significant part of this culinary excellence is undoubtedly due to Chef RZ. His masterful touch and culinary expertise were evident in every bite. Chef RZ has a remarkable talent for creating dishes that are not only delicious but also uniquely memorable. He is truly an exceptional chef, and his dedication elevates the entire dining experience at papparich.

Highly recommended for anyone seeking a wonderful atmosphere and truly delicious food crafted by a...

On 26thOct, You should reflect on how you treat customers. During your peak hours, there are few customers in your store. There are 5/6 seats remaining unoccupied, yet you prefer not to offer those to us and instead make us wait for the 1/6 seats. You neglect managing the behavior in the store; for instance, allowing another customer to take off their shoes, asked us to sit besides him. Moreover, you speak to us in a very rude and dominant tone without any attempt at negotiation.

While waiting, we wanted to order from the menu and pay for it, but you informed us it's not allowed until the appointed table finishes her time at the seat. I can see that she's occupying an area with four seats. Why don't you assign single individuals to single tables? Mum is elderly, and you don't even take care of her seating. You disregard my menstrual pain(mentioned) and make us wait in a cold area. What are you thinking? This is an absurdly...