Domino's Pizza Sunbury — Restaurant in Melbourne

We ordered dinner here tonight as our regular pizza place was closed. What a big mistake ordering here. My kids couldn’t eat the chicken pops wayyy to spicy for there little mouths the chips were soggy and breaking just picking them up to put on the plate. My husband had to change his pizza 3 times…3 times and not one apology was made on each of those time. He ordered a supreme ( not a loaded supreme) and basically it was cheese and bacon barely any ingredients did not even resemble the picture on the website so he called said he had the wrong pizza young girl just says oh bring it down we will give you another one. He gets it again looks at and they make a loaded supreme but this time just flooded in cheese and tomato sauce all over the top and no ingredients again. So back he goes and got the 3rd pizza flooded in cheese and no supreme ingredients and no apologies as I said on each pizza just a “here try that” so rudely. We won’t be spending our money here again gone down hill since the new owners. We hadn’t been here for a while and just thought we would try it unawares that it had new management but Sunbury store definitely need to lift there game. They want to keep customers not lose them. Maybe a health and safety inspection from the health department might kick them in the arse. You think after 2-3 years of lockdown they would have better respect for customers. I know it would of been a busy lead up to xmas and today boxing day but don’t take it out on your customers. Please do not order from here what a waste of $40 plus a $6.00 public...

Atrocious customer service. I wanted to try this place out because my friends told me their pizza was nice. So I rang them up on the phone, this very rude man answered the phone I asked him what popular and recommended toppings they had, here is a little script of the conversation I had with him

The worker: Hello welcome to Dominos Pizza how may I help you?

Me: Hi, my friends recommended me this place saying your pizza was good, can you please tell me some highly recommended toppings you have got there?

The Worker: Google it yourself, its not my job to tell you

Me: Why cant you tell me while I'm on the phone?

The worker: Because I cannot, are you that lazy?

Me: You know what? Don't bother telling me because I'm not going to order something from here at all. I don't want anything from a place where I have been treated badly. You guys have horrible customer service, bye.

I was not taking in the way I was treated by that man. I felt really hurt that I got treated badly and that man had no respect whatsoever. I ordered a small pizza from here one week later and I did not like it AT ALL. It tasted like it had no effort put into it and it took 1 WHOLE HOUR to arrive. I do NOT recommend ordering pizza from here. Itahlia and Smokin Joes have pizza miles better than dominos. Customer service at those restaurants are so much better...

Review for Domino's Pizza - Sunbury

⭐⭐⭐⭐⭐

I just had an incredible experience at the Sunbury Domino's . I went there to pick up an order with my family, but unfortunately, my car decided to stop working and started beeping. It was quite a stressful situation!

However, the amazing team at Domino's quickly came to my aid. Two staff members noticed I was in trouble and immediately came over to help sort out the issue with my car. Their kindness and willingness to assist a customer in need, truly made my day.

Not only did I enjoy delicious pizza, but I also experienced exceptional customer service that went above and beyond. I really appreciate the Sunbury Domino's team for their support and assistance. Thank you for turning a frustrating situation into a positive one! Highly recommend this...