The Nook Cafe Sunbury — Restaurant in Melbourne

Been here a couple of times, the coffee is okay, and the food pretty good generally. But came here a couple of weekends ago and asked to sit outside which they thought was weird but let us go. We asked for the cushions on the chairs which was met with a bit of disdain. We were then given menus and told they would come back to take out or order. 15 minutes later and after watching several new customers come in, be seated and orders taken and coffee recieved we got up and left. They had clearly forgotten about us. In this day and age that isn't good enough especially when the cafe isn't busy. edit Came here with friends on the weekend and once againnthe service was poor. We were greeted by the manager when we walked in and was seated really quickly. From there it went downhill. From the drinks order being wrong, not just in the amount of drinks but the type of drinks. Ordered a latte but recieved a capacchino, and then was told "there isn't any difference" by the waitstaff (Jess). We then asked for a couple of minutes to order food. We had to wave her down to order 25 minutes later so we also ordered more drinks. So now we are sitting with fresh drinks and all the empty glasses and cups and the food arrives making our table packed to the rafters. Still not one empty glass was taken hence I had no room to eat my meal. As for my meal I ordered the chicken pesto focaccia with chips, the chips were almost cold but the focaccia was just a hot dog roll. Needless to say it was very underwhelming. My partner got poached eggs and one was poached perfectly the other was a hard boiled egg. While the food and service wasn't good the attitude of the server was appalling and you could tell she really didn't want...

Ridiculously slow service. I had been there a few times previously a year or two ago and experienced very slow service. As a year or so had passed I gave them the benefit of the doubt and gave them another go. I was very sceptical walking in when I noticed only one of the four other tables of people seated had any coffee or food. It took over 30 minutes to get our coffee and it turns out it should have gone to another couple who had ordered before us, they had to wait another 10 minutes. They had three front of house staff, who had no idea which table orders were to go to. It seemed like one of them had exclusive rights to make the coffees and unfortunately he was very slow and often started working the till or some other task. This left the coffee machine idle and tempers of waiting customers flaring. By the time we left, everyone was angry. The coffee was ok and the wait staff were friendly and apologetic, but this has been going on for some time so obviously management are oblivious or ignorant of the customer's experiences. Definitely...

Coming back from interstate, I was disappointed on the 2nd feb 2025, when I visited one of my old haunts, The Nook, to find that the standards have plummeted. We had to change tables to find a clean space. When I let the waitress know that there was food on the floor under the table that we had moved from, she excused the situation by declaring that a function had been held in the room, the night before. Not very professional. To top it off, she dumped our knives and forks like a tool box on our table. Additionally, the “mushroom and more”, needs attention, with either a price adjustment, downward, or a more comprehensive spread.

Having eaten at the (connected)olive tree hotel 6 months ago, on my previous visit, at which point my friend was served prawns that were raw on the inside, and had only a couple of millimetres of adequately cooked perimeter, I wonder if the whole place has...