Grilled Hut — Restaurant in Melbourne

Absolutely disgusted and fumming over the lack of customer service and willing to rectify there mistake. Ordered 3 pizzas to be delivered, one pizza was incorrect. Waiting over an hour for delivery. When they were contacted I was told a replacement pizza was over an hour away. After an hour I receive another phone call to say delivery was now not an option as they had no drivers avaliable and a credit was the only option. After explaining credit was not good enough and asking to speak to a manager I was told she was to busy and unable to talk to me. After going back and forth and still not speaking to a manager about there mistake, there idea of customer services is nothing short of deplorable and will never be ordering through them again. Management is gutless and they seriously lack any form of customer service skills. So much for customer is always right.... Do yourself a favour and buy your...

We ordered meals off uber eats and part were missing so we called the store to explain. We were missing chips and salad. Only to be told they don't care and they handed it to the driver. No apology nothing and to take it up with door dash. Worst part we ordered from uber My partners meal was hot however mine was atone cold. Which was missing the chips and salad. My partner enjoyed his warm meal but we are shocked at the least amount of concern about there customers. A oh we r sorry to hear but it left with the driver but to be told it's not our problem take it up with door dash. Improve on your customer service skills. They are what will help keep your business. Our meals were not cheap either the steal and...

their Super Supreme pizza had enough cheese that at least one mozarella string was sighted when separating slices so we're off to a good start. base was extra crispy which i am a fan of. i'm not fussed on prawns but i know a lot of places don't put them on their supreme/the lot pizza because they're expensive so credit to these guys for putting more than 10 on the small pizza i ordered. the bad? the capsicum was wilted, not fresh, no crunch. first time i've seen a pizza shop screw up capsicum. i picked it off. there was very little onion and a little too much ham but it had a spicier more multi-dimensional flavour than typical pizza ham. overall...