Hahndorf's Fine Chocolates Nth Balwyn — Restaurant in Melbourne

My son & I have been coming here once a week for a while now, on each of our visits ( about 6 visits ) we’ve been offered a complimentary chocolate each time, & despite saying yes please, in all of that time it’s only been brought to us one time. Last time we visited this place, I ordered an iced coffee, along with our chocolate which we didn’t get, I got a large slushy type of iced coffee, served in a milkshake cup, which was sweet & thick, not very nice. I wasn’t keen to return today, but my son, who has severe autism, wanted the same routine, so we had another go, once again the ‘ complimentary ‘ chocolate wasn’t brought out, I opted for a hot coffee this time, we had our biscuits, then my son wanted some water, he accidentally made a little mess & left a small puddle under the water bottle, when the shop staff went to wipe it up I apologised, all I got in return was a cold glance. Now I’m super reluctant to return. Lousy service here & not very understanding staff. Edit - in response to your reply, It’s not my job to remind you & your staff how to do their job. Also I don’t need to ask for an ‘ iced latte‘, because I haven’t been back, Hellenico Deli are fantastic, they know what an iced coffee is, & they know...

The worst customer service I have ever experienced. I asked for an iced coffee by accident really wanting an iced latte, not to mention I had already spent $60. I went inside not even a minute later asking for it to be an iced latte. The owner came out of the kitchen saying he had already made it which was a lie because he then went back into the kitchen added ice cream and blend it together. He could have easily just not added the ice cream and given me what he had already made. When I said I wanted an iced latte again in confusion to why he added ice cream he said that I had to pay for it again even though I had already paid $8 for a $5 product. He then went on a rant and started yelling in front of the entire store that the business is losing money and that he’s in debt $20,000. No wonder your business is losing money when you have such a bad attitude and terrible customer service. My family has been going there weekly for months spending at least $200 a week, it’s safe to say we will never be returning. I even had other customer come to me outside apologising saying they will also not be returning. I’m not sure why he was trying to be dishonest just to earn an extra $5 because now they have lost...

I drove past this place many times but never got to try it as I'm a coffee person, not chocolate. But it was a super hot day, and we wanted to take a coffee break on the way home, so I thought of having a cold chocolate. Actually, I was more of wanting to try this cafe out. I admire them open 7 days until late at 5:30pm when all adjacent shops and cafes are all closed at 3 or 4 pm. Tuck in a neighbourhood sometimes is hard to sustain a business especially during winter as it gets dark earlier. Anyway, the ice chocolate I ordered was very good. I thoroughly enjoyed it so much as they even put ice cream, which made it even more tasty. I didn't expect that. Also, they give every order a small piece of chocolate where you get to choose from easily more than 20 flavours. The best part is their service. The ladies were so nice and polite. I really like the environment but it would have been better if they could clean the table as soon as the customer leaves the table. Will definitely come back again. I saw their ham and cheese toast...