Highways — Restaurant in Melbourne

We did not enjoy our date night here. We came here after our initial reservation at another venue got cancelled on short notice and after being turned away at another 3 places this was our last option before calling it quits and getting fast food. We arrived around 7.30pm, I called before we arrived to make sure the kitchen was still open which it was until 8.30pm thankfully. Upon arrival we waited around for a good 5 minutes before an employee emerged. The place only had 2 tables occupied. I must say the lady that assisted us was very nice throughout our whole stay, she was probably the best part about our visit. We ordered 2 medium rare steaks one with mash and gravy and one with garlic prawns and chips , cheeseburger springrolls and a beer for $115. The springrolls were super delicious and arrived soonishafter ordering. To be honest we waited longer than expected for our main course considering at this point there was only one other person in the dining hall. I think we waited around 25 mins. Finally the food came but there quickly was another issue. Both mine and my partners steak was literally raw. Not even rare, nowhere near medium rare just plain raw in the middle with only a sear on the outside. We could not eat it at all. We always order our steaks medium rare but this was the most undercooked we had ever received, my partners steak was also cold in the middle. We asked the lady if the kitchen could cook it a bit more and she took our meals away. When she came back the kitchen had actually also refilled our mash/chips and our sauces in addition to cooking it more. We really appreciated that a lot and were grateful for that. The steak now was much better and we dug in as we were starving at this point. My Gravy was delicious but I think the portion of mash was tiny, it was like half the size of the amount of chips that my partner had. Steak wasnt bad but tasted mostly like charcoal. By the time we actually ate it was 8.30pm already. We intended to get desert after but kitchen was already closed by now obviously. While eating I actually noticed pieces of PLASTIC in my mouth that was in the mash. I thought no way, maybe it was a potato skin but no it was an actual piece of plastic, I thoroughly inspected it. After we finished we ended up taking our empty plates up to the bar and I wanted to point out the plastic that I found, but the 2 employees were too involved in a conversation with each other and did not notice us standing there so we just left. Our night was honestly ruined. We haven't had a date night in a long time and in the end we thoroughly regretted coming here and wasting over $100. We even got some maccas on the way home because we were still left hungry after our Highway experience. We...

Hi guys, My wife and I went there for lunch, we were told the wait was 30 to 45 minutes. 90 minutes later I call the manager Cam over and I explained the situation, he said it was very busy and not even an apology but when I told him our drinks had gone warm he did offer two soft drinks. We spoke to two couples on tables next to us which we saw they had come after us and they both said their meals had come within 20 minutes. Finally when our meals arrived they were cold and dry and looked disgusting. So I went and confronted Cam the manager again and told him that I don’t appreciate being lied to. He went on a rant with no apology and then got a young blonde girl to refund our money so he wouldn’t have to deal with it. When I told the girl our complaint all she kept saying it don’t scream at me Sir. Well little girl maybe if you can’t deal with a costumer complaint maybe find a job working from home so you don’t deal with people cos you were terrible in handling a costumer complaint. Yes you little girl you were the one who said 30 to 45 minutes. You passed us maybe 15 times serving other tables and you didn’t even have the decency to come over and give us an update on our meals. Disgusting place don’t not go there you will be bitterly...

AVOID THIS VENUE FOR YOUR NEXT FUNCTION! Disgraceful service and not enough food for guests. The Assistant Venue Manager who assisted in arranging the booking was nowhere to be found on the day despite saying she would be when I finalised payment. Was reassured on several occasions prior to the event that there would be more than enough food to go around. No sit down meal was offered, nor were we allowed to bring traditional cultural food as additional options. We were only given 6 x finger food options per person. I wasn’t told that essentially meant 6 pieces of small fried offerings per person. How is that more than enough food? That’s basically an entree for most people! And the single waiter we had didn’t even go around evenly to all the guests in the room. When I complained to the duty manager that we hadn’t received all the food (who was rude and unhelpful anyway) the waiter admitted he dropped an entire option of prawn twisters on one table so 90% of the guests didn’t even get a piece. Absolutely disgraceful service. If you want to book a venue for your next function, book anywhere...