Hungry Jack's Burgers Mooroolbark — Restaurant in Melbourne

I cannot believe this experience. Last night I ordered a large meal through the drive-through and was given my food without being asked for payment. I immediately told the staff that I had not paid and offered to do so. The staff apologised but laughed about it. When I received the order, the extra sauce I requested was missing, so I politely asked for it (I was being so polite the whole time) They laughed again and took my bag to redo the meal but seemed annoyed?? I did not re-check it because I did not want to seem difficult and didn’t mind as long as I had the meal.

Fast forward, this meal was for my dad who is very sick at the moment. Our family has never experienced food poisoning before, so this has been very scary. He has been in intense pain (vomiting, hardened stomach etc) since eating it and will go to the hospital tmr. I am writing this review to make the workers aware that not taking food management seriously, especially with the attitude given, can have serious consequences for customers. I am extremely disappointed and will not be ordering from here again. - I have never written a negative review, this will be my first : /

P.s the workers will know who they are if they read this...

Drive-through experience here is on point! Order was quick, attendant who took my order was friendly and upbeat, and Mitch who greeted me at the collection window was awesome! Explained to me it would just be a minute on fresh fries rather than give me older ones (which I appreciated, no one likes old fries) and in about 30 seconds he personally brought my order to me with a smile and genuine friendliness. He apologised for the wait (which was hardly a wait at all) but was still immensely appreciated rather than other places who give you your order without so much as a ‘thanks for your business.’ The team at HJ Mooroolbark are always friendly and get you your food hot and fresh! I only come to this HJs these days because they’re a cut above the rest. Great work Mitch and everyone at HJs...

Beautiful...it's first time I enjoyed the Fry's this much I mustly left over my Fry's... But from this branch it's like a magic it's not my experience the other two mate who attended to this H.J all say suck fingers locking Fry's ... And it's happening for first time 3 of us finish the large Fry's.... Always one and half two or some time nearly all 3 Fry's left over when we buy a meal ... But on first experience in H.J MOOROOLBARK WE FINISHED IT ALL AND EVEN WANT MORE.... BURGER ARE GOOD AS WELL FRESH AND GOOD TOMATO LOTUS AND .... AND SERVING TIME VERY FAST.... WET GET OUR BURGER REALLY HOT AND FEEL FRESHLY CLOCKED...

IT'S FAR FROM PLACE WE LIVE BUT WE FIND IT ACCIDENTALLY WHEN WE DO THE JOB NEAR IT NOW WE GONNA CAME HERE 25MIN DRIVE WORTH TO REPEAT THIS WONDERFUL EXPERIENCE...