Hungry Jack's Burgers Pascoe Vale — Restaurant in Melbourne

I've been here quite a few times, and it's VERY hit or miss. I've experienced:

LONG wait times, sometimes waiting up to 30 minutes for a burger Incorrect orders ( on one occasion I was given a regular whopper instead of plant based, and didn't realise until I had taken a bite out of it. This made me quite upset with no compensation) Food that tastes rubbery, or like it has been sitting out for a while (even though we would order at the counter/kiosk and dine in) Forgotten items in my order and my friends orders staff that are often rude, dismissive, under trained, swearing, playing around rather than working etc. Clear lack of training and care from management Dirty bathrooms that smell like vape (pretty sure the staff go in there to vape) Getting kicked out of dine in WAY before close

However in saying this, there have been times where the staff were attentive, and would give us our orders quite quickly. And there have been a couple of occasions where the food tasted fresh and well prepared. It's just unfortunate that these positives are few and far between.

I would really want to continue supporting you guys as it is almost a tradition for my gaming group to grab hungry jacks after a sesh, and I love being able to have vegan / vegetarian options late night but we find ourselves not wanting to come back due to the constant mistakes, lack of...

I have lived near by this hungry jacks for about a 6months now. And once every 2-4 weeks I swing past forgetting about my previous experiences which is on me i get it.

This place is honestly the most dysfunctional hungy jacks i have ever visted. I have had staff forget food and drinks and i have even been asked what drink I ordered because staff don't have the iq to look at scene. I have never had warm chips, they are always soggy, the meat tastes like they pulled it out of the bin. I just pulled up to drive through and the person greeted me like I was an inconvenience. Hungry jacks employee "what do you want" Me "hi I have an online order" Hungry jacks employee " what's your number then" Me *gave her the number Hungry jacks employee *sigh "you are going to have to waiting in the waiting bay" I drove around to the last window as they normally give me my drinks while I wait. The hungry jacks employee looked at me through the window and shrugged before ushering me to move. I waited around 5 - 10 minutes wasn't really paying attention, before I was given my food, to which they forgot 1 of the 2 burgers. When I asked about my drinks they looked in my car like I was trying to rip them off the maybe $6 2 medium cokes are worth.

I have had past experience where I have heard managers swearing and talking down at their staff while I am in the...

I experienced the worst ever Hungry jacks service to date. I was told to wait in the waiting bay. I then go to witness our order be handed to a different car and then the kids in the car dig through our food. the other customers go in after realising it wasn't theirs and wait for 5 minutes to just to tell the staff that the order was incorrect, meanwhile, 2 employees were hugging and conversing at the front with their friends who were not employees.

After a few minutes a confused employee tried to hand us the same bag of food that was given to the other customers. I cannot believe the audacity to give us old triple handled food 10 minutes after it was handed to the other customer, so we sent it back to them telling them we would like our order to be freshly made. After waiting less time then we waited previously for our original order (I'm assuming they may of just swapped the food into a new bag...). We finally got our meal, with barely an apology or a care in the world.

Overall, a horrible experience, I do not recommend this Hungry...