Hungry Jack's Burgers Sunbury — Restaurant in Melbourne

Took 4 calls to guys out back before anyone came to the counter. I don't like those self service thingys. If I'm in a "restaurant" (which incidentally comes from the French word 'restorative', a word used to describe a healing soup remedy for the ill obtained from outside the home. the convenience of which the rich then claimed and opened there wealthy home fronts as the very first out of home lace to dine. Restore here, etc, but enough history class) fast food outlet or not, I'm not serving myself. It was a quick and short walk back to my motel, but everything was still stone cold regardless. Hungry Jacks have never improved on there packaging for take away. Which is a shame because we all know the " burgers are better". Of course my bacon delux looked nothing like the picture, more like it started out as the picture then got stood on by the giant invisible elephant in the room named, Service. I've eaten toasted sandwiches less flat. Nice smile from the person who eventually served me, but I don't get why she needed reminding to include straws. Since digesting, I've had the runs all day. But then it is clod and flu season so wash those hands everybody! Before and...

terrible customer service skills the worst I've ever come across actually ordered 2 drinks and sticky date pudding in drive through at approximately 11am got to the window and recieved the drinks but they had forgotten the sticky date so we reminded them and they were happy to go grab us one after taking the payment of course and we waited patiently we didn't mind having to wait a Lil longer it wasn't an issue, however the staff member returned with just a dried out sticky date in a cup and told us that it will not be coming with ice cream as the machine was out of order and there's nothing that could be done about it and its not his fault and that we should go to McDonald's and purchase some ice cream from them to put on top?! we were clearly not happy with this as we mentioned to the staff member who was then rude and jst kept telling us there's nothing more he can do and its out of his hands! um how about offering us our money back at bare minimum?! SHOCKING! and...

In store service is ok because the kids just use the playground whilst they wait, but for drive through food orders they always make you drive around to the carpark to wait for your order to be walked out to you. This is not the usual fast food waiting bay when a particular order may be more complicated or larger than usual, this is all the time rather than the exception. This seems to be their solution for having a disorganised and exceptionally slow service. Wait times vary between 10 minutes and up to 25 minutes. Yes, I did say 25 minutes! That is how long it took for my last order to arrive at my car window from the time I made the order, and this was only after I went inside to complain. Is this poor staff training by HJ or understaffing by franchise owner, I guess each would be inclined to blame the other but in all honesty other HJ stores don't seem to have this problem so I guess it is...