McDonald's Waverley Gardens II — Restaurant in Melbourne

Don’t go here. Go to sandown maccas!

Current review has dropped from 5 stars to one. Hamburger tastes like seasoned cardboard paper, fries are floppy and no salt or seasoning. The coffee is watered down. This is my last six or more experiences. Nuggets often stale or left way too long before serving. Quality has dropped. Price has risen. I’ll go to a different maccas next time. Service is good and poor attendants working alone at either drive through or counter rushing to make orders available. Need more workers to ease the load.

Below is my past review: Very speedy customer service, orders were correct every time I've been. Chips a bit salty on a few occasions but at least it was not soggy. The meat patty in the cheese burger and hamburgers tend to be a tad dry like I'm eating cardboard with a hint of beef flavour and msg. Always get sucked in by those special offers on the app. 😅 Drive through is fast and efficient. So far the service has been great.

Update: again another failure from this maccas. Bought two Big Mac meals at the same time. Received one that was up to standard with soft buns and crispy hot chips. Second Big Mac was probably sitting in the heater all day. The buns weee hard on the surface and the inside was dry. The pattie was chewy and cold. The lettuce floppy and off. I could probably throw the burger at a pigeon off a light pole and cook that and eat it and it’ll be better than the sh@! They handed me. Paid the same price and got rock hard buns and soggy floppy chips for the second meal.

Can’t even be consistent within on purchase. I couldn’t go back because by the time I got home and realised it. The shop was closing soon. Wrote an email to management and no reply.

Don’t go here unless you want to risk having literally junk meal that will not be satisfying nor worth their...

I have been a regular customer of McDonalds and my family. Normally I would have a good experience on my dealings with staff member. They are normally courteous which ever branch I go to. I am writing this feedback/complaint on my experience today.

I was your store at Waverley Gardens Shopping Centre between 3-3:30 PM. today. The lady at the front serving was rude as she was taking my order and was more rude when I said to her I have a discount code and rolled her eyes as she was putting the code through. It then took awhile for my app to load for the code. I then apologise to her for not being ready with the code, and if she can save my order and serve the next customer. She said rudely with her eyes rolling again, to next time to have it ready as the order has already been started. I said I am not cancelling the order, I am just waiting the app to load.

But because of her attitude, I just cancelled it and told her she was rude and walked away,

Found out she was the Manager in charge which makes it worst. Whatever problem at home or work, whether you are tired or whatever reasons you have, you dont treat your customer like that. She should be setting an example among her crew, or step away from the counter if you dont know how to treat your customer with respect.

I am hoping that the management will at least take this feedback on board and do something about that employee. She should be a role leader being part of...

Waverly Gardens Shopping Center, If I have the choice (no time constraints) I will use another Mcdonalds because the management of this Mcdonalds are a bit like Scrooge, a bit tight!. Its the only Mcdonalds (that I know) which hides the paper Serviettes behind the counter, if you ask for extra, they tell you there is one in the bag ....(big deal). I can buy 100 for less than $2.50 and I am sure that Mcdonalds can beat that price. I did ask a manager, "Is it because your not making enough profit", the answer was 'Not Really" I asked why they hide the serviette dispenser, they told me that they have no counter space to put one but I noticed that they have a big vacant counter on the left side which all they have to do is make a cutout to install (at least) one dispenser there no problem.

Also if you order the $2 Ham & Cheese Pocket from this McDonalds store and I noticed that it is nearly a third smaller than anywhere else, how come? penny–pinching again ? I will have to say one thing more about this McDonalds. On the good side the older staff that serve are very good quick and polite, its not there fault about management...