Red Rooster - Campbellfield — Restaurant in Melbourne

This red rooster has a very poor service they don’t know how to respect the customers specially, the manager .the manager got no customer service experience, and he’s also teaching his staff member the same thing not to respect the customers this fast food is always empty just because of the manager the way he runs this fast food. Store While the customers are waiting to order the manager and staff members talk to each other instead of taking orders As everyone know that this red rooster restaurant is on Sydney Road and a lot of truck drivers stops there because they are Interstate drivers they like to get the food and keep moving but this store manager is rude and disrespectful person He shouldn’t be a manager when he doesn’t know how to run that place we pay money for the food what we order And there should be a respect to it’s not that we get the food for free when we pay money to eat we expect respect sorry to say the manager in this restaurant needs to be trained, or he should be fired. From work the way he disrespect the customers thanks for replying me back I appreciate that please I can be contacted by email Thank you since I have post the review. It doesn’t look like there was any action taken towards the manager rRed roster food is good but people who works there are not professional at all And I don’t mind to fill the the form with my details please let me know where and how I can down load the form which I can give my details it is important that. There should be some action taken towards the manager the way he talks to...

What an experience this red rooster was. The person on the drive through sounded harassed like a parent with their kids at the end of school holidays harassed and told me in a very stressed tone upfront that there was NO COKE currently because they were still waiting for an order to turn up and could only do Diet Coke or something else for the drink and what would I like darl? After confirming I was cool with the Diet Coke situation she managed to call me darl 2-3 more times before sending me on my way to the next window. Got to window and food and drink were handed over quite quickly which was great. Customer Service 5 stars for sure.

The food wasn’t as great as the service unfortunately. The chips were cold/lukewarm and had a weird stale smell to them. The rippa roll was also a level of cold, including the chicken. It tasted okay, it was just the chilled version of a rippa roll which was not my cup of tea. Then the gravy, I asked for a regular size and got a family size instead - no complaints there, I was grateful to the enthusiastic person who gave me a family sized gravy because it was the only food item that was warm and it helped add a warm element to the otherwise all cold meal. Food 2...

I stopped here for lunch and was very impressed by the fantastic efficiency and customer service of all the staff.

Special shout out to Sumera who did a wonderful job serving me. She made sure that my order was correct and even asked if I had a Red Rooster membership, which I do. Normally I just tell staff that I have a membership before they complete the order because they never ask me. I think all staff should be trained to ask customers if they have a membership.

Sumera also stepped away from the counter after I placed my order (it was quiet at the time) and went to empty the bins and clean the tables, which was nice to see. So few fast food places are clean these days, so it was great to see a staff member making the effort to keep the restaurant clean.

If I'm in the area again, I will stop by because I know that the food will be hot and fresh, the customer service will be fantastic and the place...