Rose Shamrock Hotel — Restaurant in Melbourne

We used to enjoy dining here during our last couple of visits to Melbourne. However, when we went there this week, after almost a year, we were astounded as to how the standards seemed to have slipped! The service was chaotic, the waitress had to come back twice to confirm the order and still got it wrong! We ordered one fish and chips and two chicken Caesar salads, easy for a restaurant, right? The fish and chips arrived 15 minutes later and was chewy and tasteless! After another 30 minutes we had to call the waitress to enquire as to when the Caesar salads would be ready!! We were told that it was a very busy time and orders were done from a list in the kitchen! When the chicken Caesar salads eventually arrived, after almost an hour, there was NO CHICKEN! The guy who took the order tried to convince us that we never ordered it! The salads had to be taken back again to get some chicken! This place used to be so...

I know it's pub grub and I know it's not in a top notch location BUT if I order Roast of the Day and it's described as pork with cracking I somehow expect succulent moist meat with a hint of crackling and the edge of the meat flavoursome. Instead the meal was old. The meat had no flavour and certainly looked like it had been boiled and not roasted with no hint of oven about it. The 'roast' potatoes were hard and soggy at the same time - they'd been cooked some time earlier and been waited for service. Not crisp like a roast potato should be. Nor the pumpkin. The 'seasonal' vegetables I'm pretty certain were the frozen kind that sit in water waiting for service. The cauliflower had a sour taste and the broccoli was bearable. I'm not a packet mix person so I couldn't deal with the gravy. I ended up only having the meat, some apple sauce to give it flavour and the broccoli. The staff were pleasant enough and the...

Sharon was lovely at the front desk, very accomodating and helped me a lot! The chef however I found was not accomodating towards my severe allergies (anaphylactic). I asked to see the packaging for the bread used with the garlic bread, Sharon was lovely and went into the kitchen to check. The chef refused to show her the packaging and told her to tell me to simply not have it. I have had this allergy for 23 years and have been brought up to ask and check if ever unsure, to be refused that was extremely hurtful and very unprofessional. As someone who works in hospitality and has for years, I have never refused somebody the right to check the packaging of foods if they are unsure of allergies or dietary restrictions. Sharon was extremely apologetic to no fault of her own by any means, it was just disheartening to be treated that way even if it was for safety precautions as it is still in my...