Song Huong — Restaurant in Melbourne

Authentic Vietnamese restaurant!! Place: easy to reach, traffic can be busy during the weekend or after scholl hours. Parking: plenty, but expect to be busy during peak hours. Interior: clean but maybe need a bit of face lift. Waitress: attentive, and quick to serve. Can be sometime confusing, but that's an opportunity to learn some Vietnamese words. Food: We ordered large pho, and shrimp spring roll. For drink: Vietnamese coffee, sugarcane, durian, and avocado. The portion for large pho was enough for 2 adults 2 kids (us). They offered smaller bowls to share the food. Authentic taste on pho... should be the benchmark! Chicken meat was so tender, whilst the soup it self was so good with rich of different herbs' taste and fragrances. Spring roll came with more than enough vegetables. For the $$$ definitely worth the money. They put Note on the counter that they charge extra for payment made with card. But maybe it also depends on the counter lady or how much you purchase, as we didn't get the extra charge even when we paid with card. Will...

The food is delicious, but the lady owner at the counter should have better customer service. She has never smiled, never said 'Thank you' after customers make payments. Her face is as cold as nurses who work in mental health institutions or staff who work in prisons. I think she should be trained more about customer relations in the future. Her husband is very polite and friendly, nevertheless. For the food, I would grade 4 stars, but for her customer relations, I would grade only 1 star.

Also, one more important thing to mention: the junior staff did not wash their hands after touching chairs, broom sticks, and other stuff around the restaurant. On several occasions, I saw staff members were doing food handling such as peeling vegetables or detaching spring roll sheets. She then went to grab chairs and brooms. Then when she finished, she did not go and wash her hands. Instead, she went straight into her old place where she continued with her food handling business. That was very unhygienic. She should wash...

Used to be a big fan of this place, but seems their service getting worse since the lockdown eased We had the breakfast this morning aroudn 11am and the food was okay.But the worse thing is the manager lady(not the owner as she always stay at the counter and very nice). The lady just so rude to our baby as she asked us to get rid of the pram as she belive it blocks her movement. And the plave dont even have the high chair for baby (my boy is 11months). I have asked her why did she treat us like that but she just walk away Also the door always open and lot of smokes from the outside flow inside To be honest, as the Vietnamese I always support our community restaurant but this kind of service should be aware by people especially parents with kids. Somehow I saw the review from other people 2 months ago had the same issue happened to their kid as well. Please change your service and attitude or people will change their...