The Sporting Globe Bar & Grill Chirnside Park — Restaurant in Melbourne

Unfortunately, cannot review food and service as we didn't get any. I am a Chirnside Park local and have visited this place many times. I visited tonight with my kids. I requested table service, did not get any. I finally walked to the counter and had to order food. When I explained this to the staff at the counter (who, I was later told is the business owner), I was not offered an apology but only the option of either waiting at the table again while someone was going to prompt the waitress or order at the counter. I chose the second. By this time we were almost 30 minutes into the restaurant. My kids were getting hungry and restless. The waitress brought 2 empty glasses of water and offered a very insincere "sorry". Then began another wait period of about 20-25 minutes as my kids and I waited patiently for food. No one checked on us or offered at ETA on food. The waitress meant to be serving us was interacting with guests on other tables. Finally, disgusted with the service, or the lack of it, my kids and I left the venue (after paying $140.00) for the food we did not get.

We walked into a tiny Chinese takeaway next door, and were served the most amazing fried rice and prawn noodles (with a smile and thanks). I rang the venue upon returning home and got David (business owner) on the line. Got usual responses. However, I did ask if the treatment my kids and I got was because we were the only people of colour there. A simple "I am sorry" would have been sufficient, however, David unfortunately resorted to using the words like "do not play that card." If the owner of a major restaurant business in the area thinks colour/race is a card people play then that is a reflection on their personal values and something they need to think about.

The most disappointing thing is the restaurant owner trying to remediate the situation by providing insincere assurance that the Waitress would be spoken to; while my frustration started the moment David did not offer an apology when I walked to the front desk to order my food.

David offered to reimburse the full cost of food - only positive I must say.

When I said I would not be coming in again - I got a very passive aggressive "that is for the best" from David. I love supporting local businesses but I am really concerned with what is happening here in the community. I would be really scared to step in to a venue whose owner thinks "race is just a card". And in all fairness, I really hope the young waitress does not lose her job. It is David- the business owner, who needs a lot of...

2nd visit - visited in Feb '22]

I returned to give the place another try. This time I ordered different food and it wasn't too bad.

I sat outside and I attended with kids. The kids meals were okay. We sat outside for quite a while after meals were finished as we were waiting for desserts. After quite a while I had to go inside to find someone. When I did, I was told that I was meant to allocate a time to have my desserts delivered when ordering my food in the app. Unfortunately, I didn't see that when I was ordering. I didn't realise it was like a gold class cinema session, whereby I had to specify times to deliver food.

Once again, after our meals were finished, our dishes were never cleared. When desserts were delivered, the dirty dishes remained. There isn't much interaction with restaurant staff but are we expected fo clear our own dishes and find cutlery when needed? I don't understand the set up. I understand that we order and pay for drinks and food via our phones but the rest should operate as a normal restaurant. I can't imagine my parents being able to dine in this place.

While waiting for dessert, the security guard sat just inside the artificial grass area and had a cigarette. The smell wofted into the outdoor dining area where we were seated. I can handle a bit of smoke but I don't really like children being exposed to cigarette smoke for no reason. Also, it is extremely unprofessional. If he wanted a cigarette break, he could have ventured outside a bit further away from restaurant diners.

I will have to say that I won't return.

[End of 2nd visit experience

The venue was good and the set up seemed pretty good but that's about it for me for the good points.

The ordering system was done by phone. We were told when we were seated that a waitress would come by and explain how it works. This never happened. We ended up just ordering on our phone. We had to chase a waiter down for a jug of water and had to get someone to locate a missing drink. We were also given meals we didn't order.

The serving staff were very young and possibly inexperienced. They cleared some empty dishes then didn't return for the rest; I found it a bit strange.

I found the food very similar to large, American food chain restaurants. Nothing...

First time here for dinner with friends and I was unfortunately disappointed. I will start with the positives... cocktail was delicious, staff seemed friendly, security guards for safety and to check ID, heaps of tvs to watch sport (different channels of sport on). But there were too many issues to give it more than one star. Firstly, the ordering process was awkward. It was through an app and there was a discount that we could use, although we had to erase our order and do it again to get it, so we didnt bother. Secondly, we had to ask a number of times for a few things. The wait staff were busy, so I understand, but we never received a cocktail menu, and had to ask multiple times for table water. Thirdly, the food. I ordered a vegan burger, and I order a lot of vegan burgers. But the patty was terrible. It was almost like it was raw because of the texture. It stuck to your teeth and had the consistency of cat food. It was quite plain too. At a price of $25, you are better off going next door to Grill'd and spending $10 less for a MUCH nicer burger. The fries were fine. I also had some buffalo cauliflower or something and that was pretty good actually. My friend ordered the calamari and avocado bowl... which had literally zero avocado - no joke! We went digging. Although after telling the waitress she brought out a bowl or avo and apologised, so that was good. My other friends had chicken wraps and were really happy with them. So I would suggest a wrap if you wanted decent food. Fourthly, my friends decided to order another drink before we left. After 20 minutes of waiting, no drink in site, we checked the app and it said it would be ready in another 20 minutes. Which was ridiculous for a beer and cocktail. My friend went up to the bar and asked about the drinks and they were already made, they were just sitting there. So he had to bring them back to the table himself... just a bit weird that no one wanted to bring them over. So my first and last time here, was memorable for the wrong reasons. Just so disappointed at how much money the vegan burger was, it was awful! What a waste...

Edit: I tried to contact the sporting globe (their reply to this post), and I missed their call. I called back, and left a message with someone, and never heard...