Veneziano Coffee Doncaster — Restaurant in Melbourne

Soooo disappointed with Coffee hit!!! Cant express my disappointment more!!! I was going to take my daughter to Monash children hospital for colonoscopy at 12:30pm and drove to Westfield literally just to get a cup of Coffee Hit for some encouragement myself. Ordered the medium size and after checking my loyalty card I fond out i could get a free one today so I used it. Thinking i probably need to stay in hospital for several hours so i checked with the owner whether i need to pay extra to upgrade to large size. He charged $1.65 for the upgrade and im happy to pay without a hesitation. Then I realized why so much difference for Medium to Large?! He replied me saying normally the free one is just for small but regular customer could get a free Medium if they would like to have a Medium. I felt so ridiculous and questioned him just now you gave Medium for free and now charging the difference from Small to Large just because i would like to pay to upgrade to Large?! You assumed me as a regular customer and has given Medium one for free and now charged differently?? Because you think that im not a Regular? Then you should question me from the beginning. Not mention ive been drinking coffee hit for so many years!!! We live locally in Beverly St and moved to this area like 7 years ago, ive been having Coffee Hit since then and it is the only Cafe I chose every time I came to Westfiled. I dont mind wether they increased the price or there is surcharge during public holiday, i just buy it because i love it. This is why i never check how much the coffee is and i dont really care. And now I am NOT a regular customer as per the owner and i felt so silly and ridiculous that i was treated like I took advantage of the free coffee!!! That is so annoying especially today is a tough day for me because of my daughter’s situation and im so dum to drove there and being treated like this!! im so stupid!!! I didnt take the $1 back from the owner and i am definitely not coming back again!!! No matter how much i like their coffee, it is definitely not worth for me going there ever again!!! As a owner, you cant recognize your regular customer, and lose a regular for just $1!!! Well done!! This is not the right way to do...

Beautiful coffee. I’m a big fan of Veneziano coffee and love their Richmond cafe. I was very excited & happy upon hearing they will be replacing coffee hit, but was met with extremely rude service by the Chinese lady who served at the cashier counter taking order. She was rude, no greeting whatsoever with an angry stone face. By taking a take away coffee order surely wouldn’t be that difficult? There are many options in Westfield when it comes to good coffee, not just Veneziano, a customer positive experience is essential in today’s extremely competitive market.

I went back second and third time to get my coffee fix. Second time was pleasantly served by others, then 3rd was that Asian lady again. Same treatment, rude service.

If this kind of service persist, I’m happy to spend my money elsewhere. Teddy cafe have a group of lovely front of house staff that will be my to go place to have my coffee fix. Do...

Upon our arrival at Veneziano Cafe on Saturday, we were warmly greeted by a young boy named Arlo. He was by far the sweetest among the staff. As he welcomed us, he kindly asked where we would like to sit, and then reserved that table for my husband and me while we were ordering our coffee. Once we were seated, Arlo offered us some water which genuinely surprised us, as not many cafes show such thoughtful attention and respect toward older customers. When our food and coffees arrived, everything was absolutely wonderful. To top things off, as we were leaving, Arlo helped my husband up from his seat and made sure his walker was secure. I would truly appreciate it if Veneziano could acknowledge this young boy for his outstanding service. I’ve spoken to a few other customers, and they all share the same appreciation for his kindness and professionalism. Thank...