Zambrero Blackburn — Restaurant in Melbourne

The food is good but the service is really, really poor. I hope they genuinely take on the advice and improve in the next few months. Investing in training and people with hospitality experience will pay off in the long term. They need to hire a front of house manager with hospitality experience, and to train their staff before having them on service. My order was very simple - just two items - but the workers and system was completely dysfunctional. The person serving me forgot throughout and at payment that I had another item. They also don't know their menu or product and did not make our items correctly and had to be corrected by the manager. Also I had communicated a simple request to change an ingredient but this made them very confused. It felt like I had to coach them thruogh every step from making the...

I’ve ordered from Zambrero Blackburn a few times now on Uber Eats. The food is always fresh, generous with the portions and super tasty. Once there was a small mix-up with my order (some of the salsas were missing), so I gave them a quick call and I was honestly blown away by the customer service. The manager was so friendly and apologetic and instead of just relying on Uber Eats, they actually sent out one of their own team members to fix the issue straight away. It’s rare to come across a place that genuinely cares about its customers like this. Massive thank you to the team. I’ll definitely...

I would love to come here again and again! I offer my honesty to ensure you the perfect taste and service here but unfortunately as today I visit here the friendly staff told me some intentional reviews that are posted my ppl. Saying that the filling was so little or bad service which I never see every time I come here. Different nationalities may create language communication barriers but they will try to understand ur requirements and that’s why I would always live to visit this store! The amount of filling is sincerely genuine, plus that I would say they deliver the food pretty fast. Love...