McDonald's Midvale — Restaurant in Midvale

I was in a rush today and noticed Hungry Jacks had a line so it made my decision easy to go to McDonalds as their drive through looked to be free. I pulled up to order (no line and no one to wait on) - waited for ages, didn't get asked my order so assumed their system may not be working. I went to first window and waited for a minute, nobody came so went to the second window. Here I was asked by a young man what my order was, I advised I had been waiting and didn't get served so I came up to the window, the young man advised 'we were trying to sort something else out so that's why we didn't serve you - i can't take your order here, you will have to go back around or come inside'. The attitude and tone I was spoken too in, as well as the lack of solution was very disappointing. As it was I was in a rush hence why I event went for fast food in the first place! Very disappointed in the service and the way I was spoken too. A simple 'let me take your order now' would have sufficed particularly as there was no one behind me. In the end I left and went to Hungry Jacks and won't be returning to McDonalds Midvale again! They made me later than I was running and defeats the purpose of...

5/3/21 By the looks of it the manager or the owner of this store do not even reply to bad reviews! Ordered $60 worth of food, delivered via Ubereats, the double big mac was missing! called the store to very quickly get told not there problem contact Uber. Ordered a single Double big mac and thought I will sort things out with Ubereats in the morning & when I finally got the double big mac there was a patty missing from it!! absolutely disgrace a shop can operate like this! Called the store a second time to explain what had happened and after 5 minutes of waiting I got told they will give me a free double big mac next time im in the area, how does this fix my dinner now?? Sad, do not order from here as the staff & manager are totally useless!

Update 8/7/21 Me & my partner decided to get out of here again, I joked saying what did they forget this time. Turns out they forgot her burger and there was a big hair on the back of my bigmac. This place needs to...

I would say they have excellent customer service but, I would be lying. I honestly wish I could've of given this Mac's a 0 star rating just because of how far this Mac's has fallen over time but obviously... I went up to the front desk to ask a simple question and made eye contact with 2 people and actually said excuse me to the 2nd employee that I made eye contact with and who literally walking infront of me and just got completely ignored, it was extremely rude. I feel like this needs to be addressed, even though you've moved to a full self-service doesn't mean you should loss your customer service service. Might be surprising but not everyone is a Karen who just wants to yell at you, most people just have a simple question that they would like an answers too.

We weren't even supposed to stop there but my mum needed to use the bathroom and we didn't want to be rude and not buy anything but honestly after what just happened I'm glad we...