This morning, I went to get my coffee and ordered my usual, along with my daughter's iced caramel latte. We were in a long queue, but the lady walking up to cars to take orders was a great time-saver. We moved quickly and reached the payment window, where the lady had our coffees ready, which was great.
However, there was a mix-up. Instead of the iced caramel latte, we received two hot coffees. I politely pointed out the mistake, saying, "Oh, sorry, we ordered an iced caramel latte." The lady asked us to move to the next window.
When I reached the next window, an older lady with blonde hair told me that I needed to be clearer when ordering my coffee. I was in shock; mistakes happen, and I definitely did not make one here. She then accused me, saying I had done this before and needed to order correctly.
I replied, "No, I'm sorry, but I think you have me confused. This is the only time this has happened." She insisted that I was a repeat offender, which left me in total disbelief. I visit this place once a week for a treat, and now I feel I won't be returning after how I was treated for a mistake that...
Ā Ā Ā Read moreCoffee is overpriced! Ordered a regular size cappuccino. It was hot and tasty, but the size was small, the lady said this is regular!!! I have had coffee around the world, and this is apparently a new standard in Ourimbah!!! The photo shows for itself. For the price of $5.20! It's NOT recommended. It was too expensive for that size. Also, both staff members are there to accommodate customers' needs and have a bit of smiles š and less frown š is much better for...
Ā Ā Ā Read more5 stars! Very good food and cappuccino, good prices too. Great service and big smiles. And a great concept too! Although itās meant to be a drive through we sat outside the container and it was pleasant and not too noisy. Kids want me to say that the doughnuts are āamazingā and us adult rate the Turkish Toast with peanut butter 5 stars! Well...
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