KFC Mingara — Restaurant in New South Wales

Ripped off and unable to contact store

Went in store and placed an order (order number 711) where it took approximately 15 mins to receive it. Got home opened up the meal to find the large popcorn chicken and 4 chicken strips short. I tried contacting the store with out success, after 40 mins of trying and 22 unsuccessful attempts due to the phone being constantly engaged I gave up. I would had drove back down but re-packing with 3 already upset young children (due to missing popcorn chicken) and the screaming and whinging from them having too wait even longer for food this wasn't an option. Not sure if the mistake was due to excessive workload for the amount of staff on hand, a teenage boy leaning over the counter having multiple conversations with with a number of different staff or gross incompetence by the employees there but this is unacceptable. Also having the store phone number constantly off the hook to have the opportunity to discuss the matter and rectify the issue without having to do a scathing review is also unacceptable and completely unprofessional. I will be taking this further by making an official complaint to...

I’m not one to normally complain but this experience I’ve had at kfc mingara was so disgusting I felt the need to share it. My first issue was the state of the dining room, there was food and rubbish everywhere and it was hard to find a clean place to eat. I ordered a double tender combo for my little brother and requested the sauce to be supercharged and it still had pepper mayo on it not a biggy but still frustrating. And the cherry on top was the potato and gravy I received was out of date I went to the counter to swap it for a fresh one then the guy was searching for one in the draw but couldn’t find one that was within the use by date and had to go out the back to hunt one down. Over all not impressed and I hope no one gets sick from the out of time potato and gravy theve been selling. Won’t be back and advise people to go elsewhere. The guy at the counter was nice at least I’ll...

This evening we were greeted by a young man named Connor. His customer service was outstanding! After greeting both my husband and I ,he asked us what would we like ? My husband made a joke about how we are not up to date with technology and Connor come out from behind the front desk and help him. Connor was able to maintain a conversation with me after the other was completed. I told Connor that KFC is where my son start his working career. I told him that his parents would be just as proud of him as I was of my son back in the days. During the course of the night we approached the bench a few more times and again nothing was a problem. I hope that Connor gets recognition for the outstanding and fantastic customer service that he gives and will continue to deliver. Keep up the great work Connor ! And remember to always follow your passion and never give up.

Kind...